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Harvard University Asst Dir Enroll Requirements in Cambridge, Massachusetts

53468BRAuto req ID:53468BRJob Code:S0257M FSS Registrar Mgt III Location:USA - MA - Cambridge Business Title:Assistant Director of Enrollment RequirementsSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • Master's degree preferred

  • Supervisory experience

  • Demonstrated ability to work effectively in a complex organization and across multiple units and levels

  • Ability to work independently and proactively with limited direction

  • Attention to detail and follow through

  • Excellent interpersonal and communication skills, including the ability to work with a wide range of staff and students in a fast-paced environment

  • Ability to think analytically and strategically and to manage multiple competing priorities

  • Proficiency using inter-relational SIS, preferably Banner

  • Familiarity with Customer Relationship Management system, preferably Salesforce

Additional Information:

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:

  • Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year

  • Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

  • Retirement: University-funded retirement plan with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

  • Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

  • Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

  • Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Department:Division of Continuing EducationPre-Employment Screening:Education, IdentitySchedule:Monday - Friday, 9-5pmJob Function:Faculty & Student Services School/Unit:Division of Continuing Education EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:Manage plan, and implement the delivery of registrar operations including maintenance of student information systems, production of data, queries and reports and general system coordination.Typical Core Duties:

  • Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment

  • Manage the daily operation of enrollment services including student registration, course requirement fulfillment, tuition and billing, and milestone completion

  • Manage the daily operation of academic planning including academic calendar and schedules, course data, student enrollment records, sectioning and seat assignments, exams, billing and grading

  • Manage the daily operation of information and records management including degree verification, enrollment certification, data curation, archiving of records and responding to inquiry requests

  • Prepare and analyze data, produce statistics, metrics and reports

  • May perform user needs analysis, product evaluation, customization, testing and implementation

  • Provide ongoing training and documentation

  • Advise faculty, students and staff on academic policies and procedures

  • Ensure compliance with University policies and procedures and applicable legal rules and regulations

Basic Qualifications:

  • Bachelor’s degree or equivalent work experience required

  • Minimum of 5 years’ relevant work experience

Job-Specific Responsibilities:

The Assistant Director of Enrollment Requirements reports to the Director of Enrollment and Retention and oversees a team of four staff members of the Enrollment Requirements team within the Office of Enrollment Management at the Division of Continuing Education. The team works to ensure students begin their academic journey set up for success and assists students with meeting various enrollment requirements. These requirements can include things like English proficiency, immunizations, and visa requests.

Duties and Responsibilities include:

  • Develop long term and short term strategic plans for the Enrollment Requirements team, establishing teams' projects and goals. Assist the Director of Enrollment & Retention in setting the direction for the Office of Enrollment Management as a whole.

  • Analyze team and individual performance data; demonstrate strength in interpreting data from both standard and custom reporting. Use data to create strategies to make the Enrollment Requirements team more efficient and better able to serve students.

  • Initiate and lead the development of new programs and policies, implementation of new technology, upgrades of the currently utilized software, improvement of the workflows with the goal of creating better experience for students. Work closely with the MIS team and other departments at DCE to request and develop programming and logistics for new or updated operations.

  • Oversee the Enrollment Requirement team in the processing of Summer School I-20 certificates and the enforcement of SEVIS registration regulations, the enforcement of Harvard University and Massachusetts immunization requirements, and the administration of DCE's English proficiency requirement. Make critical decisions, handles difficult student situations.

  • Act as the primary liaison between DCE and various partners - including Harvard International Office, Harvard University Health Services, Harvard Kennedy School Public Learning Credential, Harvard Business School Online, InsideTrack, and the Educational Advisory Board (EAB). Anticipates and represents the interests of both the school and the needs of the students and ensures proper information flow between groups.

  • Serve on cross-functional committees that make suggestions and changes to policy and student services, including Frontline Managers Committee.

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