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Harvard University Asst Mgr, Clssrm Video Prod Op in Cambridge, Massachusetts

60130BRAuto req ID:60130BRJob Code:I1956M IT Multimedia Mgt II Location:USA - MA - Cambridge Business Title:Assistant Manager for Classroom Video Production OperationsSub-Unit:------------ Salary Grade ( :056Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • Minimum of 5 years’ relevant work experience strongly preferred

  • Proficiency in Adobe Premiere and video shooting on location strongly preferred

  • Excellent written and oral communication skills; ability to explain and enforce policies with accuracy and tact strongly preferred

  • BA or MA in related field

  • Management experience

  • Video engineering experience: ability to assess technical issues with video equipment and systems, and perform minor repairs

  • Experience in educational environments and live production

  • Proficiency in Zoom, Adobe Premiere, Google apps

  • Experience with Canvas or other LMS

  • Ability to meet and plan deadline-driven work timelines

  • Good analytical, interpersonal and organizational skills

  • Must be self-directed, punctual, possess a high degree of judgment, and be able to work independently with minimum supervision

  • Desire and willingness to assume increasing and changing responsibilities

  • Knowledge and use of ticketing systems (e.g. JIRA)

  • Knowledge and use of video delivery platforms (e.g. Panopto / OpenCast)

  • Experience supporting instructors and users in an academic environment

  • Must be able to work under pressure at high volume

  • Ability to learn and document new technologies and production systems

  • Proficiency with both Mac and PC-based systems and office software.

Additional Information:

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

A cover letter is highly encouraged for consideration.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 100 short noncredit programs to more than 3,000 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:

Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year; prorated for part-time employees

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Department:Division of Continuing EducationPre-Employment Screening:Criminal, IdentitySchedule:Monday-Friday, 8-4pmJob Function:Information Technology School/Unit:Division of Continuing Education EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Minimum of two years’ post-secondary education or relevant work experience

Working Conditions:

This position will be based in Cambridge, MA. Work is performed on campus, primarily in an office setting with some walking outdoors to classrooms and standing for shoots. Duties entail lifting and carrying equipment, pushing and pulling carts, reaching and bending.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements ( . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage:

Position Description:

The Assistant Manager for Classroom Video Production Operations will supervise up to 4 video technical specialists and additional LHT (less than half time) videographers filming classes and working with recordings from 8am to 4pm, troubleshoot technical issues in real time, prioritize and triage issues for resolution, and assist the Manager of Online Course Videography in day to day staff scheduling, equipment management, and other operations.

Duties and Responsibilities include:

  • Open the office daily for video technical specialists and LHT videographers to check out equipment and set up throughout campus before the first classes begin.

  • Assist daytime staff in troubleshooting over the phone or via online chat, assuring quality of the live streams and recordings. It is often necessary to walk to classrooms in person to assist with problems or bring additional equipment. Troubleshooting and signal monitoring in real time may involve the Zoom dashboard interface, and a strong working knowledge of all aspects of video recording and web conferencing.

  • Maintain a high skill level with current hardware and software as they change and as our equipment and systems are updated or redesigned.

  • Consult with the department’s faculty liaisons and pedagogical specialists to advise and implement the technical needs of specific courses.

  • In cases of insufficient staffing, may perform the filming and live streaming of classes.

  • Oversee the resolution of technical and other issues with recordings on daily deadlines, including recordings which did not automatically ingest to the video server, recordings which need to be retracted for editing or technical problems, and attaching closed caption files. May need to locate and download files using the Zoom administrative interfaces or from media cards; synchronize, edit, and export files using Adobe Premiere; upload files to or retract posted videos from the OpenCast system; or search for changes to class schedules and meeting links using Canvas and Gather.

  • Communicate any issues and their status to the rest of the department, including filing daily summary reports, managing trouble tickets in JIRA or other ticketing systems, and personally debriefing the other Assistant Manager for Classroom Video Production Operations as the shifts change regarding the handoff of outstanding issues.

  • Manage the departmental Makerspace facility, including condition of tools and work spaces, and enforcement of safety requirements. May recommend and/or implement special projects to utilize the resource.

  • Inspect equipment routinely to ensure good condition and correct inventory of kits and storage areas, including checking equipment in when returned by staff. May perform small repairs, run software updates, send equipment out for service, and recommend replacements. May also assist with the assessment and maintenance of control room systems and aspects of classroom technology and networks which affect production.

  • Work with the Manager of Online Course Videography to research models and pricing of additional and new equipment, place orders with vendors, and process new inventory when it is received.

  • Assist in recruiting and training technical staff for both the day and evening shifts, working closely with the Manager of Online Course Videography and the other Assistant Manager for Classroom Video Production Operations. May be required to work beyond regular business hours around the start of each semester for onboarding new staff during evening shifts.

  • Assist in creating written and illustrated documentation for staff training and reference.

  • Provide absence coverage for some day-to-day duties of the Manager of Online Course Videography and for the other Assistant Manager for Classroom Video Production Operations.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.