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Harvard University Asst Reg, Policies & Procedure in Cambridge, Massachusetts

56271BRAuto req ID:56271BRJob Code:S0257M FSS Registrar Mgt III Location:USA - MA - Cambridge Business Title:Assistant Registrar, Policies and ProceduresSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • Master’s degree preferred

  • Demonstrated knowledge and experience working with Student Information Systems, preferably Ellucian Banner.

  • Strong written, oral, interpersonal communication, and problem-solving skills; demonstrated ability to understand and communicate technical improvements or barriers.

  • Experience involving academic policies and procedures, Administrative Board or Judicial review experience preferred

  • Exhibits understanding in identifying and communicating best practices for vetting and resolving issues related to student affairs and academic policies.

  • Must be able to work effectively and decisively in flexible, fast-paced, dynamic environment

  • Strong time-management skills, demonstrated ability to lead collaborative team projects as well as manage independent responsibilities

  • Previous experience managing team; ability to foster cooperative work and professional advancement environment within team and cultivate relationships across diverse constituent groups with competing priorities

  • Excellent critical writing and communication skills; demonstrated ability to develop written reports and action plans as well as official student- or faculty- complex policy communications.

  • Prior experience working in diverse roles of an institution and/or varied levels of educational operations preferred.

Additional Information:

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:

Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Department:Division of Continuing EducationPre-Employment Screening:Education, IdentitySchedule:Monday-Friday, 9-5pmJob Function:Faculty & Student Services School/Unit:Division of Continuing Education EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Typical Core Duties:

  • Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment

  • Manage the daily operation of enrollment services including student registration, course requirement fulfillment, tuition and billing, and milestone completion

  • Manage the daily operation of academic planning including academic calendar and schedules, course data, student enrollment records, sectioning and seat assignments, exams, billing and grading

  • Manage the daily operation of information and records management including degree verification, enrollment certification, data curation, archiving of records and responding to inquiry requests

  • Prepare and analyze data, produce statistics, metrics and reports

  • May perform user needs analysis, product evaluation, customization, testing and implementation

  • Provide ongoing training and documentation

  • Advise faculty, students and staff on academic policies and procedures

  • Ensure compliance with University policies and procedures and applicable legal rules and regulations

Basic Qualifications:

  • Bachelor’s degree or equivalent work experience required

  • Minimum of 5 years’ relevant work experience

Working Conditions:

Harvard will require COVID vaccination for all Harvard community members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Job-Specific Responsibilities:

The Assistant Registrar, Policies and Procedures position works in tandem with the peer position, Assistant Registrar, Operations, Reporting & Compliance, to collaborate on the development, management, and monitoring of office policies and procedures related to key functional and services areas. Reporting to the Associate Registrar for Academic Services, the position ensures functional- and services- related policies and procedures are developed with the use of technology and best practice standards. Office goals include streamlining data driven advancements that respond to and support growth and volume processing of an open-enrollment, diverse continuing educational setting. This position is expected to apply expert knowledge of academic program requirements, enrollment standards, and academic policies and schedules in developing scalable workflows and delivering consistent, accurate service and support to Harvard DCE constituents.

  • Responsible for management of academic data and information related to the integrity of student record maintenance

  • Provides oversight and management for functions related to collection and verification of grades, ensuring timely and accurate processing within established institutional, state, and/or federal regulations and laws.

  • Assist in advancement of student services functions including academic progress, grading standards and records, and degree audit operations

  • Assists in coordination of academic calendar including various overlapping parts of term with respect to grade and academic progress operations.

  • Serves as first-line resource for faculty and staff, as well as escalation point for students, in communication of academic policies/procedures and general academic requirements.

  • Develops, implements, and manages term-to-term registration policies/procedures to ensure efficient, accurate, and transparent appeal operations, including data and statistical records and secure storage, and leadership of staff responsible for the receipt, vetting, communication, and resolution of Financial and Registration appeals.

  • Review and resolve complex appeals in coordination with colleagues across Harvard DCE, evaluating precedent and policy to support judicial, consistent, and fair review of exceptions and retroactive record corrections.

  • Coordinates secure data exchanges with Faculty of Arts and Sciences (FAS) and other Harvard Registrar’s Offices specific to Harvard Summer School and Special Student programs.

  • Coordinate secure data exchange and operational processes with Harvard Offices for Harvard Extension School graduation data and discrepancy reporting.

  • Advises Harvard DCE constituents on FERPA policies and nuance, manages FERPA related Academic Record and Privacy releases and requests.

  • In partnership with colleagues, develops policies/procedures related to new initiatives and services for Harvard DCE constituents, including advancements in Student Information System developments.

  • Hires, trains, and supervises the Student Appeals Administrator, Student Appeals Assistant, and Grades Manager

  • Additional duties/projects as needed

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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