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Forrester Course Development Specialist, Certification in Cambridge, Massachusetts

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

Forrester’s certification team designs and delivers outstanding online learning programs, both as standalone course experiences and as an integrated feature of our subscription research services. Successful online learning programs require dynamic and interactive content that brings the course experience to life and engages learners from diverse backgrounds.

Reporting to the product manager within Forrester’s certification organization, the Course Development Specialist uses their knowledge of online learning strategies and instructional content development to create organized, relevant, and engaging learning materials that contribute to the development of certification courses.

This individual builds and maintains online courses from design blueprints provided by instructional designers and recommends tactile learning options to support the effective hands-on application of knowledge and skills. The Course Development Specialist also reviews and analyzes customer feedback and collaborates across the team to help bring the voice of the customer into the continual evolution of our online learning experience.

Job Description:

  • Convert instructional blueprints and design briefs into modern, accessible learning paths with a blend of engagements, tools, and templates.

  • Create exercise and project templates, exam question sets, and learner self-assessments based on instructional design briefs.

  • Collaborate closely with the instructional designer and subject matter experts SME(s) to align on course needs.

  • Lead the project management of content development assets to help keep course launch on track toward established deadlines.

  • Support customer feedback strategy through data collection, analysis, and participation in interviews.

  • As needed, conduct course QA testing to ensure deliverables meet accuracy, consistency, and quality standards.

  • As needed, troubleshoot course content and experience issues.

Job Requirements:

  • BA or BS degree in a related field.

  • At least three years of experience in designing, developing, and/or testing content for online learning environments.

  • Familiarity with multiple learning platforms, visual design principles, and learning strategies.

  • Experience in building and testing learning content using various tools, such as Adobe Illustrator, Articulate, whiteboarding tools, etc.

  • Experience in interacting with subject matter experts (SMEs) and learners/customers in a supportive and positive manner.

  • Strong project management skills.

  • Desire to work in a highly collaborative, cross-functional environment.

  • Excellent attention to detail.

  • Excellent communication skills, both oral and written.

We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.

Let’s be bold, together.

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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to .

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.