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Harvard University FSS Student Services Mgt III in Cambridge, Massachusetts

65151BRAuto req ID:65151BRJob Code:S0357M FSS Student Services Mgt III Department Office Location:USA - MA - Cambridge Business Title:Assistant Director for Learning Design, Innovation & Technology (LDIT)Sub-Unit:------------ Salary Grade ( :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:Any candidate wishing to be considered must supply a cover letter in addition to their resume

  • Supervisory experience

  • Knowledge of Microsoft Office Suite, intermediate Excel skills

  • Ability to work with students, student organizations, colleagues, clients and external organizations

  • Communication skills (both written and verbal)

Additional Information:

**Job duties Continued

• Ensure accurate and timely communication with Co-Chairs, student success teams, administrative units, and Director related to student and programmatic issues

• Collaborate with faculty Co-Chairs and Alumni Relations to facilitate professional development and networking opportunities, including alumni engagement

• Ensure students experiencing challenges and/or crises are well supported, and that issues and concerns are communicated appropriately and in a timely manner

• Coordinate with program team members to ensure equity and access to various school-wide resources and programs

• Oversee strategic communication plan for students including welcome messages, summer communications, and weekly newsletters.

• Collaborate with the Alumni Engagement team on strategy and engagement of program alumni to enhance the student experience.


• Manage and oversee the Program budget including discretionary decisions about program spending

• Supervise coordinator level staff

With administrative support, oversee:

• Financial processing

• Logistical planning and implementation

• Communication updates including websites, the HUB, etc.

HGSE Human Resources values diversity in all forms and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows everyone to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.

We do this by:

Hiring and retaining staff reflecting the diversity of those we serve Providing employees opportunities to learn, grow, and be challenged Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion Communicating transparently and respectfully; and Fostering an inclusive, respectful, and professional work environment

About the Harvard Graduate School of Education

Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit:

Department:Degree programs - master'sPre-Employment Screening:Education, IdentityJob Function:Faculty & Student Services School/Unit:Harvard Graduate School of Education EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Bachelor’s degree or equivalent work experience required

  • Minimum of 5 years’ relevant work experience

Physical Requirements:

  • Sitting using near vision use for reading and computer use for extended periods of time

  • Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

Working Conditions:HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

We regret that the Harvard Graduate School of Education does not provide Visa sponsorship.Position Description:Reporting to the Associate Director for Residential Master's Education, the Assistant Director serves as a strategic thought partner with Faculty Co-Chairs on the development and delivery of the LDIT program. The Assistant Director is part of a cohesive and collaborative team that contributes to and implements the features of a 21st century model of programming for student success in higher education, ultimately providing an exceptional learning experience for all HGSE master’s students.

Specific responsibilities include, but are not limited to:

Academic Requirements and Advising

• Contribute to the successful implementation of HGSE’s Residential master’s programs including identifying, drafting and/or recommending processes, policies, and administrative operations to ensure success

• Oversee and provide coaching and advising to students on course selection, degree requirements, career goals and planning, policies, and academic or personal concerns

• Ensure exceptional communication across people and teams to capture a complete picture of students’ experiences, questions, concerns, and needs

• Convene groups of faculty as appropriate to evaluate trends, needs, and issues of concern

• Design and provide Program-specific curricular, programmatic, and policy information to Faculty to inform their advising work with students

• Support the faculty Co-Chairs in the continued development and implementation of program requirements, curriculum, and academic policies

• Create and oversee adherence to Program Study Plans as needed

• Track students’ academic progress, and program requirements including data analysis during multiple points in the semester, bringing issues of concern to faculty Co-Chairs

• Represent the Program in the annual course scheduling process

• Participate in and provide support for the Ed.M. related committees including weekly ESS meetings and monthly meetings with the Office of the Registrar.

• Serve as the primary contact for students, referring to appropriate resources as needed

Admissions and Recruitment

• Serve as a full member of the LDIT admissions committee

• Play a central role in the recruitment, admission, yield, and guidance of prospective and admitted LDIT students

• Design and deliver information sessions for applicants/admitted students in collaboration with the Admissions Office

• In collaboration with Admissions team, support application reading assignments and ensure timely ratings submission and enter admissions decisions into Slate

Program Community Building or Communications and Student Support

• With a focus on diversity, inclusion and belonging, and student wellness, plan and deliver comprehensive programming and specialized offerings that build community and support student success across academic, personal, and professional domains. Oversee and attend all program-related events.

• Ensure community-building efforts are communicated and streamlined across other HGSE administrative units (e.g., events not duplicated by multiple offices)

• Create and oversee Program-specific data collection strategies to understand students’ needs and concerns, which then inform programming

**Position description continued under Additional Information

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-LM1Work Format Details:This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.