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Harvard University Humanitarian Academy Program Manager, Online Learning in Cambridge, Massachusetts

57883BRAuto req ID:57883BRJob Code:405012 Admin Professional (N) Location:USA - MA - Cambridge Business Title:Humanitarian Academy Program Manager, Online LearningSub-Unit:------------ Appointment End Date:31-Dec-2022Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :056Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • Bachelor's degree or equivalent experience required

  • 3+ years of related experience required

Additional Qualifications and Skills: The following job-specific skills and competencies are preferred:

  • Master's Degree in Education, Business Administration, Marketing, or relevant field

  • 3+ years of managing programs

  • Experience working in an academic setting

  • Experience in learning management systems, project management, grant management, and training programs strongly preferred

  • Strong project management and marketing/communications skills required

  • Management of LMS

  • Online course creation and SCORM (xAPI and TIN CAN formats)

  • Other LMS-related software to enhance the virtual classroom experience

  • Develop new technical skills quickly

  • Exhibit high customer service skills, be responsive, and demonstrate proactive attitude

  • Strong oral and written communication skills     

    The following cultural competencies are also preferred:

  • Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments

  • Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion

  • Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity

Additional Information: Harvard University offers an outstanding benefits package including:

  • Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 12+ paid holidays, and 3 paid personal days per year.

  • Medical/Dental/Vision: Excellent and affordable medical, dental & vision plans, with coverage beginning as of an employee's start date.

  • Retirement: University-funded retirement plan with full vesting after 3 years of service.

  • Tuition Assistance & Reimbursement Programs: $40 per class at the Harvard Extension School, discounted options through participating Harvard graduate schools, and reimbursement options for accredited schools outside of Harvard.

  • Transportation: 50% discount on MBTA passes, as well as additional options (rideshare, biking, etc.) to assist employees in their daily commute.

  • Wellness & Professional Development: Programs and classes at little or no cost, including stress management, hard & soft skills development, career planning, massages, nutrition, meditation, and complimentary health services. Additionally, access to Harvard athletic facilities, libraries, campus events -- and many discounts for various cultural and leisure activities throughout metro Boston.

    Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!


  • The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.

  • Harvard University requires pre-employment reference checks and background screenings.

  • This position has a 90 day orientation and review period. The O&R period will be waived for any internal Harvard employee transfers.


The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements (https://www.harvard.edu/coronavirus/covid-19-vaccine-information/) . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage (http://www.harvard.edu/coronavirus/covid-19-vaccine-information/) .

Department:Harvard Humanitarian InitiativePre-Employment Screening:Education, IdentityJob Function:General Administration Position Description: Duties and responsibilities include, but are not limited to, the following:

  • Act as the single point of contact for ongoing LMS support and services

  • Manage LMS platforms to deliver synchronous and asynchronous courses

  • Support with online course creation and be able to manage and migrate SCORM (aware of xAPI and TIN CAN formats)

  • Reflect HHI instructional design values in LMS facilitation

  • Promote courses hosted on LMS through social media, marketing, and outreach

  • Identify new market opportunities and learner audiences

  • Manage user accounts and answer all email requests sent by LMS users to resolve login and accessibility issues

  • Ensure LMS deliverables adhere to funder-specific and region-specific privacy regulations (GDPR) when appropriate

  • Contribute to course set up and testing on LMS platform as needed

  • Troubleshoot issues with LMS, e-learning courses and take the required steps to resolve

  • Test changes to the LMS, publish and test modules, ensure accurate course creation

  • Assist program managers with enrolling new users into the LMS, ensuring that accounts are set up properly to capture user data insights

  • Develop system to keep track of LMS data and generate user reports

  • Work with Monitoring & Evaluation Coordinator to develop ongoing evaluation systems

  • Maintain an HHI-wide view of programmatic LMS needs

  • Report monthly in HHI-wide team meetings on LMS updates and LMS-related activities

  • Coordinate with Instructional Designer and program managers to strategize marketing roadmap

  • Communicate system issues with faculty, staff, Instructional Designer, and LMS vendor

  • Use learner insights to reshape LMS vision and direction of future courses

  • Build upon LMS vision to generate social media campaigns that increase student access

  • Post regularly on social media to generate awareness for paid programming offered through the LMS, meeting targets, and reaching key performance indicators

  • Other duties as assigned

    PLEASE NOTE: This position has a term end date of December 31, 2022, with a strong possibility of extension.

PLEASE NOTE: The primary work location for this position is Cambridge, MA and in order to be on Harvard payroll, you must reside in one of the following states – MA, NH, RI, ME, CT, VT, NY, or MD. We are also working primarily remotely at this time due to the COVID-19 pandemic. Until our return to campus, this interview process and position will be conducted virtually – including virtual interviews, remote onboarding, and remote work. The remote nature of this position is only temporary. Local, on-campus work will be required as a condition of continued employment once the School and this role return to an operational status that supports it. The Harvard T.H. Chan School of Public Health will support flexible work schedules upon this return, subject to individual departments’ business needs. School/Unit:Harvard T.H. Chan School of Public Health EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary: The Harvard Humanitarian Initiative (HHI) is a university-wide academic and research center in humanitarian crisis and leadership. HHI is based at the Harvard T.H. Chan School of Public Health Department of Global Health and Population and is affiliated with the Department of Emergency Medicine at Brigham and Women’s Hospital (BWH). As an Inter-Faculty Initiative, HHI collaborates closely with all Harvard Schools and Harvard Teaching Hospitals and is the primary humanitarian outreach arm of Harvard University. The mission of the Harvard Humanitarian Initiative is to create new knowledge and advance evidence-based leadership in disasters and humanitarian crisis. HHI was founded in 2005, currently operates 20 projects in 26 countries, and consists of over 65 staff, faculty, affiliated experts, students, fellows, and collaborators. HHI’s aim is to promote interdisciplinary dialogue in pressing humanitarian issues, advance the science and practice of humanitarian response worldwide, and improve the lives of communities in war, conflict, and natural disasters.

The recently launched HHI Learning Management System (LMS) platform provides educational support across the Harvard Humanitarian Academy educational programs. It enables self-registration and manual registration of learners in asynchronous, synchronous, and blended learning courses. The platform promotes collaborative learning and cohort development through a range of communication tools. Learners are able to access learning pathways and certificate programs that will allow them to promote community development and engagement.

The Humanitarian Academy Program Manager, Online Learning will be responsible for overseeing the use of LMS platforms that deliver a range of educational experiences on leadership, negotiation, humanitarian principles, and other topics with global impact. The Program Manager will have the ability to manage every aspect of the HHI LMS platform, including LMS sustainability, budget, market research on future users, business development, outreach, and course promotion through social media channels. This is an exciting opportunity for a professional experienced in higher and corporate education interested in joining a high performing team.

The Program Manager is part of the HHI operations team and works closely with a range of internal and external stakeholders such as the faculty, program staff, instructional designer, monitoring and evaluation coordinator, communications coordinator, students, teaching assistants, student interns, and collaborators at the offices of education, diversity and inclusion, finance, among others. The position reports to the Director of Education. Commitment to Equity, Diversity, Inclusion, and Belonging: At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

Learn more about the School’s mission, objectives, and core values (https://www.hsph.harvard.edu/about/mission/) and our diversity, inclusion, and belonging (https://www.hsph.harvard.edu/diversity/) initiatives.

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