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Forrester Instructional Technologist in Cambridge, Massachusetts

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

Forrester’s certification team designs and delivers outstanding online learning programs, both as standalone course experiences and as an integrated feature of our subscription research services. Successful online learning programs require great technology that brings course content to life and engages learners in a dynamic way.

Reporting to the director of platform and operations within Forrester’s certification organization, the Instructional Technologist uses their knowledge of instructional design principles and technology to create easy, effective, and engaging learning experiences. This individual builds and maintains online courses from content provided by instructional designers and recommends technology options to support the effective delivery of course content. The Instructional Technologist also monitors and implements solutions to correct minor issues in courses and coordinates with product management to implement course improvements and innovations.

Job Description:

  • Build and maintain new and redesigned courses.

  • Support the product innovation cycle by testing and implementing course improvements, keeping the end-user and client feedback in mind.

  • Demonstrate understanding of the functionality and interoperability of courses and learning platform.

  • Execute functional course QA testing to ensure deliverables meet accuracy, consistency, and quality standards.

  • Maintain content tagging and provisioning within learning management system.

  • Create and maintain learner reporting and reporting dashboards.

  • Understand and execute LMS admin tasks as needed.

  • Troubleshoot course and platform issues with learners as needed.

  • Collaborate effectively with the instructional design, product management, and operations teams.

Job Requirements:

  • BA or BS degree in instructional design, instructional technology, or related fields.

  • A minimum of three years of experience in designing, developing, and/or testing courses.

  • Comfortable with and proficient in learning platforms, instructional theory, and instructional design methodologies.

  • Experience in building and testing with SCORM, AICC, and other formats.

  • Experience with thought industries platform.

  • Desire to work in a highly collaborative, cross-functional environment.

  • Excellent attention to detail.

  • Excellent communication skills, both oral and written.

  • Strong project management skills.

  • The ability to work on multiple projects simultaneously and manage priorities.

We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.

Let’s be bold, together.

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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to .

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

At Forrester, we’re bold. We make big moves, transform businesses, and define the future. We’re the people who challenge, who innovate, who dare to discover. We’re a community of smart people and vibrant voices coming together to do what’s right by our clients and each other. Our success is driven by curiosity, courage, and customer obsession. Here you can be bold at work. Join us and build an extraordinary future.

With you, we’re not just bold. We’re bold, together.