Harvard University IT Support Associate I in Cambridge, Massachusetts

46820BRAuto req ID:46820BRJob Code:403060 IT Support Associate I Location:USA - MA - Cambridge Business Title:IT Support AssociateSub-Unit:------------ Salary Grade:054Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:High school graduate with minimum of three years of providing IT customer-supportAdditional Qualifications:

  • College degree strongly preferred.

  • Harvard IT experience, or IT experience in higher-education, strongly preferred.

  • Basic knowledge of digital imaging, instructional technology tools, image management tools and desktop tools preferred.

  • Working knowledge of a variety of computer software, hardware and operating systems.

  • Working knowledge of Canvas, Google Calendar, O365, RoomBook (EMS) and OpenScholar preferred.

  • Working knowledge of both Mac and PC operating systems.

  • Demonstrated ability to work collaboratively as part of a close team of staff sharing responsibilities when necessary to meet the needs of the department.

  • Ability to work independently with minimal supervision.

  • Capable of interacting and communicating with diverse groups of people with tact and diplomacy.

  • Ability to handle complex and confidential information with discretion and initiative.

  • A positive and enthusiastic attitude with great attention to detail.

  • May be tested on appropriate computer skills as required.

    Additional Information:The Department of History of Art and Architecture (HAA) is an academic department within the Faculty of Arts and Sciences. It is comprised of twenty-three faculty members, approximately seventy-five PhD students and forty undergraduate concentrators. HAA academics and scholarly research spans the globe and covers about four millennia.

Application must include a cover letter in order to be considered for this position.

All formal offers are made by FAS Human Resources

Department:History of Art + ArchitecturePre-Employment Screening:Education, IdentitySchedule:Monday - Friday, 9:00 AM - 5:00 PMJob Function:Information Technology Duties & Responsibilities:

Reports to the Department Administrator in the Department of History of Art and Architecture (HAA). Supports the scholarly and research activities of HAA Faculty and Students in collaboration with HAA Staff. Provides basic analysis of technical issues and desktop support for Department Faculty and Staff, and escalates issues to Harvard University IT (HUIT) as needed. Provides support for Faculty and Students in use of instructional technology tools, desktop tools, image management tools, and image digitization. Interviews Faculty about computing needs and works with HUIT to guide Faculty toward appropriate and effective solutions. Works closely with the Academic Technology Group (ATG) to ensure that all ATG initiatives (i.e. course websites) are understood and implemented. Works with Faculty members to develop new ways of improving classroom instruction through technology, such as seamless incorporation of video, film, architectural modeling, scrolling, Hollis Images, and ARTstor. Works closely with Harvard University Information Technology (HUIT), Fine Arts Library, Sackler Digital Scholarship Studio, Harvard Art Museums, and Instructional Media Services (IMS) to further the strategic vision of migrating to a digital teaching and research environment.

Duties & Responsibilities

  • Serves as resource for current information regarding still and video media and presentation production; first point of contact for advice regarding programs including, but not limited to Photoshop, Premiere, Keynote, Powerpoint, etc.

  • Serves as technical liason to Harvard University IT (HUIT) for the Department

  • Provides basic technical support in the use of Harvard-owned computer equipment (e.g. desktops, laptops, disk drives, laser printers and combination printer/copier/scanner), software, and specialized technology. Escalates issues to HUIT as needed.

  • Provides AV support to HAA Faculty, Students, Visitors, and guest lecturers; assists with troubleshooting classroom AV equipment (rack controllers, projector hardware, remotes, etc.) and escalates issues to Media Technology Services (MTS) as needed; coordinates with MTS for projector maintenance and AV upgrades/repairs

  • Maintains the HAA Department website (haa.fas.harvard.edu)

  • Maintains Department course catalog; collects course name and description from Faculty each semester; creates Department teaching schedule, including room assignment; schedules sections for teaching fellows

  • Assists Faculty and Teaching Fellows with development and maintenance of course websites

  • Maintains, updates or creates systems, databases and web pages using front-end, user-enhanced web tools within prescribed guidelines

  • In conjunction with HUIT, recommends system equipment upgrades based upon Faculty and Staff computing needs

  • Maintains Department equipment inventory (desktops, laptops, printers, scanners, video equipment, peripherals etc.)

  • Serves as subject matter expert for the Department in IT compliance areas including, but not limited to: Canvas Privacy and Acceptable Use Policy, Harvard’s Copyright Policy (Digital Millenium Copyright Act), and Guidelines for Using Social Media

  • Contributes to the Department’s goals by accomplishing related duties as required

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.