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Massachusetts Institute of Technology Learner Success and Data Coordinator in Cambridge, Massachusetts

Learner Success and Data Coordinator

  • Job Number: 21815

  • Functional Area: Customer Relations/Service

  • Department: Open Learning, ODL, MIT X Pro

  • School Area: Office of Provost

  • Employment Type: Full-time (Hybrid)

  • Employment Category: Exempt

  • Visa Sponsorship Available: No

  • Schedule:

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    Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.

LEARNER SUCCESS AND DATA COORDINATOR, MIT Open Learning (OL), to partner with MIT faculty, course teams, and MIT xPRO team members to oversee successful learner outcomes and analyze learner data to improve the overall experience of MIT xPRO courses. Responsibilities include creating an online classroom experience that engages learners; running course reports to assess learner progress and interpret results; supporting learners with assignment completion, overall use of the course platform, and to ensure they are on track to succeed; working with course teams to share real-time feedback from learners and make recommendations for instructional and pedagogical improvements; analyzing data related to the learning design to spot patterns and trends and optimize the overall course experience; identifying core learner metrics to track and report out; creating instructional content (written or video) to improve existing course content; collaborating with video, marketing, sales, customer support, engineering, and finance to ensure they have the information needed to do their jobs effectively. A full description is available here ( .

Job Requirements

REQUIRED: bachelor's degree; two years’ related experience; foundational understanding of instructional design and pedagogy; experience working with analysis and reporting tools, e.g., Google Analytics and Google Data Studio; high-level proficiency with Excel; experience prepping data sets and analyzing quantitative and qualitative data; strong project management, collaboration, and written and oral communication skills; experience with technology-based learning design; and ability to identify and frame problems, set priorities, make critical assessments, and manage multiple stakeholders and deadlines in a fast-paced setting. PREFERRED: master’s in education or instructional design and knowledge of statistical software for data analysis and adult learning theory as applied to online learning solutions. Job #21815-69/7/22