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City of Cambridge Library Assistant – O’Connell Branch in Cambridge, Massachusetts

ESSENTIAL DUTIES AND RESPONSIBILITIES: Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, programming, reader's advisory, and clerical duties in all areas of unit. * Delivers exceptional and engaging service to the public. * Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration). * Assists patrons in locating books and information, referring them to professional staff as needed. * Assists patrons with use of a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance. * Communicates and applies library policies and procedures; addresses and resolves patron issues. * Maintains orderliness and neatness in the library. Processes deliveries; merchandizes and shelves materials; reads shelves. * May assist in the planning and implementation of programs. * Operates audiovisual and STEAM equipment in the presentation of library programs. * Promotes library services. * May participate in outreach services. * May assist with special projects, as assigned by professional staff. * Performs data entry, record editing, and other clerical tasks as assigned. * May coordinate daily tasks of unit as assigned. * Attends meetings and trainings and may participate in workgroups for planning and implementing programs, projects, and initiatives. * Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism. * Any other duties as required for the good of the Library. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * * MINIMUM REQUIREMENTS: High school diploma or high school equivalency is required. Bachelor's degree from a recognized college or university is preferred. Experience working with the public in a group setting is preferred. Experience working with target audiences in a group setting is preferred. Previous library experience is strongly preferred. ILS experience is preferred. Fluency in a language in addition to English is preferred. KNOWLEDGE, SKILLS & ABILITIES: * * Knowledge and understanding of the Library's mission, vision, values, and strategic priorities. * Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism. * Strong customer service skills and commitment to public service. * Ability to work with a diverse population in an urban setting. * Knowledge of urban public library concepts and techniques. * Broad knowledge and appreciation of literature and media. * Broad knowledge of digital and electronic materials and resources. * Knowledge of developmental principles, materials, and current issues related to serving target audiences. * Knowledge of current technology and technological trends. * Ability to operate library computers, equipment, software, and systems. * Effective communication skills. * Strong interpersonal skills and positive attitude. * Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods. * Sound judgment and problem-solving skills, including ability to handle unexpected situations. *PHYSICAL DEMANDS: *Physically able to operate a variety of technical equipment such as computers, scanners, printers, and mobile devices. Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time. Strength to push or pull a loaded book cart which can weigh in excess of 100 pounds on level floor and up ramp, to lift or maneuver onto cart loads of up to 50 pounds, and to carry cartons of books. Must be able to pay close attention to details and concentrate on work with frequent interruptions. Time management ability to set priorities in order to meet assignment deadlines. Sufficient clarity of speech and hearing or other communication capabilities which permits the employee to communicate effectively. Sufficient vision or other powers of observation which permits the employee to read books and patron requests and to supervise the Children's Room. Sufficient manual dexterity which permits the employee to type. Sufficient personal mobility and physical reflexes which permits the employee to re-shelve library materials and work at public service desks. *WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, and various library and off-site locations, as necessary. Normal office exposure to noise, stress, and interruptions in a lively, urban public library. Attends and participates in continuing educational programs designed to keep abreast of changes in profession. APPLICATION PROCEDURE: Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit both your resume and cover letter by 8pm on the closing date via email to: or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION. CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY. Department: Libraries Job Title: Library Assistant – O’Connell Branch Job Code: L414-733 Civil Service Position: Non Civil Service position Union Affiliation: CPLSA, Local 4928 Hours Per Week: 30 hours per week. Mon 9:30am-6pm, Tues 10am-3pm, Wed and Thurs 3pm-8pm, and Fri 9:30am-6pm. Candidates are expected to have a flexible approach to hours and will be assigned hours and locations to meet the needs of the Department and the Library. POSTING DATE: July 19, 2021 CLOSING DATE: August 2, 2021 RATE: $24.01 per hour to $25.85 per hour in five steps