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City of Cambridge Library Clerk/ Adult Services (Part Time) in Cambridge, Massachusetts

ESSENTIAL DUTIES AND RESPONSIBILITIES: Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, technical and clerical duties in the Tech Bar and other areas as needed. * Delivers exceptional and engaging service to the public. * Maintains the orderly function of the public computer and printer area (Tech Bar) and works in other public service areas as assigned. * Assists patrons with use of a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance. * Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration). * Communicates and applies library policies and procedures; addresses and resolves patron issues, referring to professional staff as needed. * Maintains orderliness and neatness in the library. May process deliveries, merchandize and shelve materials, and read shelves. * May assist patrons in locating books and information, referring them to professional staff as needed. * May assist in the implementation of library programs. * May assist in operating audiovisual and STEAM equipment in the presentation of library programs. * Promotes library services. * May participate in occasional outreach activities. * Attends meetings and trainings and may participate in workgroups for planning and implementing programs, projects and initiatives. * Any other duties as required for the good of the Library. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. MINIMUM REQUIREMENTS: High school diploma or high school equivalency is required. Bachelor's degree or coursework beyond the high school level is preferred. Previous library experience is preferred. ILS experience is preferred. Fluency in a language in addition to English is preferred. Knowledge and understanding of the Library's mission, vision, values, and strategic priorities. Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism. Strong customer service skills and commitment to public service. Ability to work with a diverse population in an urban setting. Knowledge of urban public library concepts and techniques. Knowledge of current technology and technological trends. Ability to operate library computers, equipment, software, and systems. Effective communication skills. Strong interpersonal skills and positive attitude. Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods. Sound judgment and problem-solving skills, including ability to handle unexpected situations. PHYSICAL DEMANDS: Physically able to operate a variety of machinery and equipment including office equipment such as computers, scanners, copiers, AV equipment; Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time; Ability to stand for extended periods of time; Strength to push or pull a loaded book cart which can weigh in excess of 100 pounds on level floor and up ramp, to lift or maneuver onto cart loads of up to 50 pounds, and to carry cartons of books or computers and computer equipment; Must be able to pay close attention to details and concentrate on work; Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data or things; Time management ability to set priorities in order to meet assignment deadlines; Sufficient clarity of speech and hearing or other communication capabilities which permits the employee to communicate effectively; Sufficient vision or other powers of observation which permits the employee to read books and patron requests, as well as to see what patrons are doing when they are at some distance from the workstation; Sufficient manual dexterity which permits the employee to type and enter data; Sufficient personal mobility and physical reflexes which permits the employee to re-shelve library materials and work at public service desks. WORK ENVIRONMENT:Works in assigned area, including office areas, training rooms, library locations, as needed. Normal office exposure to noise, stress, and interruptions. Attends and participates in continuing educational programs designed to keep abreas APPLICATION PROCEDURE: Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit your resume and letter of interest by 5pm on the closing date via email to: or to the Personnel Department, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION. CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY. Department: Libraries Job Title: Library Clerk/ Adult Services (Part Time) Job Code: L422-721 Civil Service Position: Non Civil Service position Union Affiliation: CPLSA, Local 4928 Hours Per Week: 15 hour week. Schedule is Mon-Fri 12:00 – 3:00pm. Schedule may be different during current operations. Candidates are expected to have a flexible approach to hrs and will be assigned hrs and locations to meet the needs of the Department and the Library POSTING DATE: May 3, 2021 CLOSING DATE: May 17, 2021 RATE: $20.27 per hour to $24.14 per hour in five steps