City of Cambridge Library Clerk/Valente Branch in Cambridge, Massachusetts
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Cambridge Public Library is excited for the re-opening of the Valente Branch Library this fall after a multi-year renovation!Under minimal supervision, the Library Clerks provides outstanding customer service, performs circulation control, reader's advisory, and clerical activities in all areas of the branch.
Performs functions related to circulation such as checkouts, check-ins, inquiries, reserves, renewals, fine assessment and collection, over-dues and patron registration
Delivers exceptional and engaging customer service to the public
Assists borrowers in locating books and materials, referring them if necessary, to the professional librarian
Processes deliveries – moving and unloading bins and checking-in items
Assists patrons with use of a wide range of technologies, including computers, laptops, e-readers, tablets, scanners, and emerging STEAM technologies, including basic trouble-shooting and maintenance
Maintains orderliness and neatness in the branch; merchandizes and shelves materials and reads shelves as necessary
May assist in the implementation of programs for adults and/or children
May assist inoperating audio-visual and STEAM equipment in the presenting of library programs
Any other duties required by the Branch Manager for the good of the branch and the library system
High school diploma or high school equivalency required. A bachelor's degree or coursework beyond the high school level is desirable. Previous library experience is strongly preferred. ILS experience is also preferred.**
KNOWLEDGE, SKILLS & ABILITIES:
Working knowledge of basic public library concepts and resources
Strong customer service skills
Solid knowledge of and comfort with a range of technologies; knowledge of current technological trends
Ability and willingness to work with a diverse population
Ability to handle the unexpected and stay calm and professional under pressure
Ability and willingness to be a strong team player
Ability to follow written and oral instructions accurately and thoroughly
Flexibility to fill in during scheduling emergencies and vacation periods, in addition to working a regular part-time schedule
Ability to recognize situations that require referral to the professional librarian
Tact Patience Maturity Empathy
Physically able to operate technical equipment such as computers, scanners, printers, and mobile devices. Ability to sit and use computer workstation for extended periods of time. Strength to push or pull a loaded book cart which can weigh in excess of 100 pounds on level floor and up ramp, to lift or maneuver onto cart loads of up to 50 pounds, and to carry cartons of books or computers and computer equipment. Must be able to pay close attention to details and concentrate on work. Time management ability to set priorities in order to meet assignment deadlines. Sufficient clarity of speech and hearing or other communication capabilities to communicate effectively. Sufficient vision or other powers of observation to read books and patron requests. Sufficient personal mobility and physical reflexes which permits the employee to re-shelve library materials and work at public service desks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT: Works in assigned area, including branches as needed. Work is performed primarily in an indoor setting at the Main Library. Normal office exposure to noise, stress and interruptions. Attends and participates in continuing educational programs designed to keep abreast of changes.
HOURS OF WORK: Library Clerk 1,L422-738:
15 hours per week. Initial schedule is Monday 10:00am-3:00pm, Tuesdays and Wednesdays 10:00am-3:00pm. The position also works 2 of 3 Saturdays per month with Tuesday off on those weeks.
Library Clerk 2,L422-739:
15 hours per week. Initial schedule is Monday 10:00am-3:00pm, Wednesdays 3:00pm-8:00pm, and Fridays 10:00-3:00pm. The position also works 2 of 3 Saturdays per month with Friday off on those weeks.
For both positions, hours are assigned and may be changed to meet the needs of the Department and the Library. Flexibility is required,
Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest by 5pm on the closing date via email to: email@example.com or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312
The City of Cambridge is an affirmative action/equal opportunity employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply.
CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.
Job Title: Library Clerk/Valente Branch
Job Code: 2 Positions L422-738 and L422-739
Civil Service Position: Non Civil Service position
Union Affiliation: CPLSA, Local 4928
Hours Per Week: 15 hours per week (see additional information below)
POSTING DATE: August 12, 2019
CLOSING DATE: August 28, 2019
RATE: $19.77 per hour to $23.55 per hour in five steps