Harvard University Patient Services Liaison in Cambridge, Massachusetts

45246BRAuto req ID:45246BRJob Code:403033 Staff Assistant III Location:USA - MA - Boston Business Title:Patient Services LiaisonSub-Unit:------------ Salary Grade:053Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:High school diploma and 3 or more years of related experience.

Education beyond high school may count toward experience.

Experience with cashiering, recordkeeping, and data entry.Additional Qualifications:Experience working in a dental or medical setting (and interfacing with patients) is highly desired. Business training beyond high school or college background preferred. Excellent organizational and communication skills required. Self-starter and can-do, positive attitude is a must. Ability to handle complex and confidential information with discretion. Competency using a variety of computer applications, including MS Office. Excellent presence and customer service abilities. Experience with an electronic health record (EHR) and telecommunications system preferred. Knowledge of Harvard University systems helpful.Additional Information:All Harvard Dental Center staff must complete required immunizations before beginning work in the HDC.

All HSDM employees will be subject to the federal E-verify employment verification process before starting work.Department:Harvard Dental CenterPre-Employment Screening:Criminal, Education, IdentitySchedule:Monday-Friday, 40 hours per week. Hours may shift given day of week.Job Function:General Administration Duties & Responsibilities:The Harvard School of Dental Medicine (HSDM), located in the heart of Boston’s Longwood Medical Campus, ranks one of the preeminent schools of dental medicine in the country. Founded in 1867, the Harvard Dental School was the first dental school in the United States to be connected with a university and coordinated to its medical school, thus making the full scholarly and scientific resources of a university available to dental education.

HSDM’s vision is to set the standard of excellence in and to define the future of interdisciplinary dental education, state-of-the-art clinical practice, and cutting-edge basic, clinical, and translational research. HSDM is the only school at Harvard that offers direct patient care, with the Harvard Dental Center welcoming patients for over 40,000 dental visits every year. In a unique educational model that believes that oral health and primary care are interchangeable.

The Dental Center houses a teaching practices, where treatment is delivered by pre-doctoral dental students and advanced graduate dental students as well as our Faculty Group Practice, with care provided by Harvard faculty members.

Position Overview: Reporting to the Director of Clinical Operations, the Patient Services Liaison (PSL) is responsible for performing a variety of complex administrative/customer service duties that are patient and provider related at the Harvard Dental Center’s Faculty Group Practice (FGP). Serves as a back-up PSL to others in FGP as well as the Teaching Practices (TP).

Duties: The position will perform day-to-day duties related to meeting, welcoming patients, and registering new patients; answering general questions and communicating in person, via phone, and via email; insurance and patient billing and coding; data entry; cashiering; and providing needed support for providers. The ideal candidate is a responsible, dedicated, proactive, and capable professional who balances working independently as well as part of a team. Serves as primary PSL for a select group of FGP provider accounts/patient base, but services all patients who enter and exit the FGP. The PSL acts as a team player, takes care of own tasks in a timely and responsible fashion, and offers assistance to other colleagues as time allots. The PSL gets the job done amidst constant interruption and abrupt changes to the schedule. He/she has a strong desire to directly interface with a large and diverse patient population pool, multiple dentists, and dental students. He/she possesses excellent customer service skills, exceptional organizational practices, and time management skills. Updates Coordinator and immediate supervisor on items unable to troubleshoot or follow-through on.School/Unit:Harvard School of Dental Medicine EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.