Oracle Principal Instructor - CX Cloud Delivery Lead in Cambridge, Massachusetts

Customizes and delivers education services to external customers.

The Principal Consultant/Instructor is responsible for the success of their assigned Oracle learning management/training event and committed to superior customer service. They are expected to develop plans for continuous personal and professional growth. The Principal Consultant/Instructor is expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Ability to teach new technical material and/or implement new Oracle Applications modules with minimal preparation time. Review methods, processes, training materials and/or project implementation plans. Identify weak areas and suggest methods for improvement. Meet utilization targets. Travel as needed.

Job duties are varied and complex, needing independent judgment. May have project lead role. BS or equivalent technical experience preferred. Has obtained one or more industry recognized certifications (OCP, CPA, CPIM). Has 3 plus years technical or professional experience using Oracle products, methods or related software. Has 3 plus years consulting experience or experience teaching adult learners.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Oracle Cloud University is a P&L business that educates customers, partners and employees on all of Oracle cloud services including all of SaaS, PaaS and IaaS. The team offers training via digital subscriptions featuring over 4000 hours of cloud content built on a modern platform that offers knowledge checks, skill paths, gamification and live analytics on learner progress. The organization also teaches over 500 live cloud classes a year featuring cloud content and hands on labs to practice on live cloud environments.

The Oracle Cloud University (OCU) SaaS Instructor is a Customer Experience Subject Matter Expert tasked with supporting our Digital Learning Subscriptions, Live Virtual and on-location Classroom Training and Curriculum. Referred to as Cloud Delivery Lead (CDL), you will work very closely with Oracle Product Management, Curriculum Development, Sales Consulting to support and drive business. The Oracle Cloud Delivery Lead is a self-motivated professional who uses their expertise to support OCU products, curate online subscription material, teach, develop and record training content. The applicant must be eager to learn technology to support and deliver training using modern learning techniques.


  • 5 years of experience working with Oracle CX Cloud

  • Practical knowledge and field experience working with several of the following Oracle Customer Experience technologies:

  • Sales Cloud

  • Service Cloud

  • Customer Data Management

  • Sales Performance Management

  • Partner Relationship Management

  • Incentive Compensation

  • Engagement Cloud

  • Configure Price Quote

  • Commerce Cloud

  • Social Cloud

  • Ability to network and maintain multiple relationships across Oracle Business Units (Development, IT etc.)

  • Energetic Advocate for Oracle Cloud University

  • Excellent communication and influencing skills, both written and verbal

  • Strong organizational skills. driven by goals and standards of excellence

  • Ability to understand and analyse the industry and marketplace

  • Proactive, creative and innovative thinker

  • Professional with strong planning skills

  • Motivated to continuously expand personal professional knowledge

  • Comfortable working in a global setting

Job: *Training

Organization: *Oracle

Title: Principal Instructor - CX Cloud Delivery Lead

Location: United States

Requisition ID: 18000F2X