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Harvard University Professional Development Progr in Cambridge, Massachusetts

53519BRAuto req ID:53519BRJob Code:403134 Coordinator I Location:USA - MA - Cambridge Business Title:Professional Development Program Delivery CoordinatorSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :054Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • Minimum of 3 years' experience in event planning/management or customer service

  • An equivalent of education plus relevant experience in an office environment

Additional Qualifications and Skills:

  • Bachelors Degree is strongly preferred

  • Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele

  • Strong attention to detail and ability to follow through

  • Ability to multi-task

  • Excellent customer service skills

  • Ability to be adaptable and flexible when facing unknown situations

  • Exceptional oral and written communication skills

  • Flexibility and ability to occasionally work long hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm)

Additional Information:

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:

  • Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year

  • Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

  • Retirement: University-funded retirement plan with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

  • Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

  • Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

  • Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Department:Division of Continuing EducationPre-Employment Screening:Identity Schedule:Flexibility and ability to occasionally work long hours prior to and during programs.

Currently virtual M-F with varying hours ranging from 8am to 7pm.

Upon return to campus, M-F with varying hours ranging from 7am to 7pm.Job Function:General Administration Job-Specific Responsibilities:

The Professional Development Programs team supports and delivers more than 100 on-campus and online programs each year while working with more than 40 different instructors.

This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials, on-site and online support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Program Manager, Harvard Professional Development Programs.

Event Planning and Logistics

  • Prepares and assembles program materials for participants

  • Helps with setup and program delivery on day-of event both in person and virtually

  • Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days

  • Supports the program for duration of event

  • Runs triage as necessary during event; anticipates and supports participant/instructor needs

  • Orders pre-readings/cases

  • May supervise temporary staff

  • Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties

  • Contributes to improved business process efficiencies

Customer Service

  • Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom

  • Writes clear, concise, and professional responses to participants' inquiries

  • Manages program registrations, assisting participants with payment and interacting with finance department

  • Works to enhance participant experience throughout session

  • Delivers welcome messages to new participants in person and via Zoom

School/Unit:Division of Continuing Education EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Physical Requirements:

  • Must be able to lift 25 lbs

Working Conditions:Flexibility and ability to occasionally work long hours prior to and during programs.

Currently virtual M-F with varying hours ranging from 8am to 7pm.

Upon return to campus, M-F with varying hours ranging from 7am to 7pm.Job Summary:

The Program Delivery Coordinator, a member of the Harvard Professional Development Programs team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional development programs.

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