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Harvard University Program Coordinator in Cambridge, Massachusetts

59124BRAuto req ID:59124BRJob Code:403040 Coordinator II Location:USA - MA - Boston Business Title:Program Coordinator, Program Delivery, MBA Student & Academic ServicesSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • High school diploma, GED, or equivalent required

  • 5 years of experience in project coordination, events delivery, higher education, or similar fields is required

  • Education beyond high school may count toward experience

  • Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Zoom experience is a must

Additional Qualifications and Skills:

  • Excellent communication and organizational skills

  • Outstanding customer service focus

  • Strong attention to detail

  • Familiarity with Canvas LMS, Quickbase, Microsoft Teams, Sharepoint, and Qualtrics

  • Comfort with fast-paced environment working on various projects simultaneously in changing capacities

  • Good judgment, diplomacy, and the ability to work cross-functionally in directed and undirected environments

  • A knack for quickly learning new technologies

Additional Information:This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 3 days per week. Specific days and schedule will be determined between you and your manager.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements (http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.) . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.Department:MBAPre-Employment Screening:Identity Job Function:Faculty & Student Services, General AdministrationPosition Description:With the Program Delivery team, participate in the planning and delivery of Required Curriculum (RC) and Elective Curriculum (EC) Programs:

  • Under the guidance of a manager, prepare classroom materials and coordinate logistics for a subset of programs in the Program Delivery Team portfolio

  • Provide backup for the creation and maintenance of Canvas pages for SAS academic programs

  • Maintain documentation related to class delivery and work with the SAS Program Delivery Team to ensure that materials are organized, updated, and available

  • Work with HBS campus partners to coordinate event planning and delivery needs

  • Support delivery of all programs and courses in the Required and Elective Curriculum portfolios as needed

Coordinate Prematriculation Support:

  • Rollover, update, and maintain the RC Checklist: Coordinate with department partners to update all items; track student progress and proactively alert management of potential issues

  • Manage communications and incoming student outreach during Prematriculation

  • Manage data for all aspects of Prematriculation: monitor and update Checklist completion; communicate Checklist status to incoming students

  • Coordinate RC Registration

Data Analysis:

  • Using a team management application and Excel, assist with team assignments for simulations and class exercises for the Required and Elective Curriculum portfolio as needed • Create polls and manage enrollment process for opt-in MBA courses, monitor course enrollments and coordinate student assignments

  • Create polls and manipulate data for course use, including result analysis and distribution of results to appropriate parties

Customer Service and Communication:

  • Update and maintain myHBS and Prematriculation pages for team activities and programs Triage and direct student communication as part of the customer service team responsible for the SAS Academic inbox

  • Provide scheduled and backup in-person customer service support

Other duties:

  • Participate in departmental goal-setting processes and implementation of priorities

  • Contribute to MBA, SAS, and Program Delivery initiatives and committees

  • Responsible for other duties as assigned

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:Are you an early career higher education administrative professional looking to utilize and further develop your organizational, logistical, and program management skills in a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program? If so, consider the Coordinator role, where you will be a member of the MBA Student and Academic Services (SAS) Program Delivery Team working collaboratively to support MBA Required Curriculum (RC) and Elective Curriculum (EC) Programs. In this role, you will support delivery of RC and EC programs and ensure incoming students are prepared to enroll in the program.Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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