Job Information
Massachusetts Institute of Technology Resource Sharing Assistant in Cambridge, Massachusetts
Resource Sharing Assistant
Job Number: 23926
Functional Area: Libraries
Department: Libraries
School Area: Libraries, MIT Press, Tech Review
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule: full-time, 35 hrs/wk.
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Job Description
RESOURCE SHARING ASSISTANT, MIT Libraries-Resource Sharing Team, to facilitate access to MIT library materials for reciprocal borrowers, academic and public libraries, and private research institutions. Responsibilities include filling inter-library lending requests; verifying citation and location information; maintaining knowledge of request methods, holdings, and payment and delivery arrangements; communicating policies/procedures; developing a working understanding of ILLiad, RAPID, ReShare, Request Tracker, LibAnswers, Libraries’ web pages, and web forms; scanning articles and book chapters; participating in the pick-up, sorting, delivery, check-in, and return of materials between library units; and performing other duties as requested. A full job description is available here (https://libraries.mit.edu/about/organization/jobs/) .
Job Requirements
REQUIRED: high school diploma or its equivalent; six months’ direct/related experience that provides an understanding of library/service functions; valid driver's license, ability to operate a motor vehicle, and good driving record; proficiency with Windows software (including Google Docs, Word, Excel, PowerPoint, and Outlook), strong data entry skills, and comfort learning additional programs/systems; excellent problem-solving, interpersonal, and verbal and written communication skills; and strict attention to detail. Must be able to manage competing priorities and meet deadlines in a dynamic, fast-paced environment; identify problems, exercise good judgment, and carry out solutions; deliver excellent customer service in-person and via email/telephone; and contribute independently and as part of a service team. PREFERRED: associate’s/bachelor’s degree; academic and/or research library experience, especially interlibrary loan; familiarity with MIT’s administrative departments/systems; ability to work effectively with a diverse group of people; experience in a customer service environment; experience working with ILLiad, Alma, RAPID ILL, and/or ReShare; strong organizational and analytical skills; initiative; and ability to work under minimal supervision and bring tasks/projects to full completion. Job #23926-4 Work conditions: moving boxes weighing up to 40 lbs., shelving library materials and pushing book trucks, and exposure to dust Hourly rate: $20.12 - 27.17 - 34.21 This is a full-time (35 hrs/wk) position, Monday through Friday, 9:00 A.M. to 5:00 P.M. Schedule to be determined. This is a union position. Employees working in this position are covered by the collective bargaining agreement between the MIT Libraries and American Federation of State, County and Municipal Employees Council 93. Provisions related to wages, benefits, and other terms of employment are contained in the agreement. Any questions regarding the agreement should be directed to lib-hr@mit.edu. 4/11/24