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Harvard University Senior Media Technician in Cambridge, Massachusetts

55751BRAuto req ID:55751BRJob Code:402041 Senior Media Technician Location:USA - MA - Cambridge Business Title:Media Services Technician, Classroom TechnologySub-Unit:------------ Salary Grade ( :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • Bachelor’s degree or completion of relevant AV Technical Certification required

  • Customer service experience

  • Minimum of 3-5 years’ related experience with digital and audio-visual equipment in a corporate or educations setting.

  • Experience operating both Mac and Windows operating systems

  • Must be able to work flexible hours, particularly during the academic year

Additional Qualifications and Skills:

  • College degree preferred

  • Flexibility, professionalism, reliability, judgment, and initiative

  • Ability to work as part of a team and to own work independently

  • Excellent customer service and organizational skills

  • Must be able to work calmly and effectively in a sometimes fast-paced setting

  • Must be flexible and able work with a variety of personalities

  • Punctuality and reliability are musts

  • Attention to detail with the ability to prioritize and complete assigned tasks in a timely manner

Additional Information: Essential skills include organization and analytical skills, and a strong aptitude for prioritizing and multitasking under tight deadlines, amid frequent interruption. Must be collaborative and able to work well in a team as well as independently. Excellent customer service including: ability to use discretion, good judgment, and work effectively with all individuals. Strong communication skills in person, in writing and on the telephone.

The Harvard Graduate School of Design is passionate about fostering a diverse, inclusive, respectful, and professional work environment. Applicants of all race, ability, gender expression and identity, sexuality, religion, education, class, national origin, and diverse backgrounds are encouraged to apply.

In order to be considered for this role, a cover letter is required. Candidates must be authorized to work in the United States now and in the future. We regret that we cannot sponsor a work visa. Department:Computer ResourcesPre-Employment Screening:Identity Job Function:Communications, General Administration, Information Technology, TechnicalJob-Specific Responsibilities: Responsibilities include, but not limited to:

  • Deploy and operate AV equipment as needed in small and large classes, meetings, and other event settings.

  • Develop documentation and train and support GSD Community (Instructors, Teaching Assistants, students, staff, and outside contractors) who will mostly operate the AV equipment in a self-serve mode at GSD.

  • Plan, implement, maintain, and operate built-in DSP-based AV technologies in classrooms and meeting spaces.

  • Co-manage and operate Piper Auditorium’s advanced ‘broadcast booth’ technology & AV systems, together with the school’s public programs technical coordinator.

  • Troubleshoot AV technology and related issues; manage/perform repairs as indicated and coordinate with outside contractors as needed.

  • Collaborate with GSD and Harvard staff (Computer Resources , User Services, Building Services, Web, Communications, Harvard HUIT Network, & Harvard AV staff) as needed.

  • Be proficient in the use of personal computers (both Windows and Apple) and presentation and collaboration software such as Zoom, Teams, PowerPoint & Keynote etc.)

  • Stay abreast of trends in AV technology and teaching; engage in annual planning, budgeting, and technology refresh.

  • Attend conferences, committee meetings, continuing education, etc. to develop & maintain current knowledge.

  • Complete work orders, communicate by email & messaging, resolve tickets, and perform tasks in a timely fashion.

  • Provide friendly & effective customer service to faculty, staff and students.

  • Support other activities and perform other duties as directed by the Manager of User Services.

  • Collaborate with the school’s public programs technical coordinator as needed, to address special needs and projects as they arise.

    Please note: May be required to provide support at events outside of normal work hours, from time to time (3-4 per semester). May include evening and weekend hours. School/Unit:Harvard Graduate School of Design EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Physical Requirements: Regular lifting of audio-visual equipment, furniture and misc. materials weighing 25 to 50 pounds is required. Substantial walking, some ladder climbing, and prolonged periods of standing should be expected. Working Conditions: Work is mainly performed in an office setting.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage:

Job Summary: Overall responsible for excellence in all aspects of digital Audio/Visual technology provision and performance at the GSD , including image, sound, and video content, and live, recorded, and streamed presentations. Primarily responsible for AV in GSD academic and administrative settings.