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Harvard University SF Market Cloud Admin in Cambridge, Massachusetts

51295BRAuto req ID:51295BRJob Code:I0857P IT Business Analysis Prfss III Location:USA - MA - Cambridge Business Title:Salesforce Marketing Cloud AdministratorSub-Unit:------------ Salary Grade:057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications:

  • Minimum two years' additional post-secondary education and/or relevant work experience

  • Knowledge of information technology applications, processes, software and equipment

  • Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

  • Certified Marketing Cloud or Salesforce Administrator credential (or equivalent experience)

Additional Information:

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 16,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 10,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.

All formal offers will be made by FAS Human Resources.

Harvard Offers an outstanding benefits package including:

  • Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

  • Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

  • Retirement: University-funded retirement plan with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

  • Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

  • Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

  • Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Department:Division of Continuing EducationPre-Employment Screening:Education, IdentitySchedule:9-5 Monday-FridayJob Function:Information Technology School/Unit:Division of Continuing Education EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:Independently analyze, identify, develop and communicate technical solutions. Devise and/or modify procedures to solve complex technical problems.Typical Core Duties:

  • Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment

  • Collaborate with stakeholders to translate business needs into systems requirements and scoping

  • Contribute to the definition of systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives

  • Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support

  • Participate in the development of plans and policies for a unit/school

  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications:

  • Minimum of two years' post-secondary education and/or relevant work experience

Job-Specific Responsibilities:

Chief among projects associated with this position will be those involving Marketing Cloud. The Salesforce Marketing Cloud Administrator will report to the Senior Salesforce Platform Manager and become a member of the Platform Integration team supporting DCE's enterprise systems. This person in this role will collaborate with IT managers, client stakeholders and end users (e.g., staff of Enrollment Services, Marketing, Harvard Extension School Admissions and degree program offices, Finance, and the Registrar’s Office) to support, enhance and expand Salesforce Marketing Cloud operations.

Responsibilities include utilizing Salesforce Marketing Cloud (Exact Target) to

  • create and maintain lists and data extensions

  • update subscriber lists

  • create segmentation groups, track and develop reports and dashboards

  • create journeys using Journey Builder and sync data from Salesforce to Marketing Cloud and back

  • make data-driven decisions to optimize customer solutions

  • coordinate and support internal teams to resolve complex issues and collaborate and train other team members

  • develop and document efficiencies in current and future processes

Ideal candidates will have experience with Marketing Cloud Studio and builders, experience with Salesforce administration and configuration, and a working knowledge of Agile methodologies.

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