Compass Group, North America TECHNICIAN, AUDIO VISUAL (FULL-TIME) in CAMBRIDGE, Massachusetts

  • We have an opening for a full-time *AUDIO VIDUAL TECHNICIAN *position.

  • Location: Takeda Cambridge - 40 Landsdowne St., Cambridge, MA 02139 /Note: online applications accepted only./

  • Schedule: F/T; Monday through Friday!

  • Requirement: Must have excellent computer skills, including Microsoft Office/applications. A/V experience highly preferred.

If you have a positive attitude and a love for learning, you may be interested in joining our team.

Eurest Services is a premier facility services provider, offering leading national business and industry organizations a comprehensive range of self-performed and managed services, allowing our clients to focus on their core businesses in an optimal professional environment – an environment maintained by an exceptional, dedicated workforce. Using our proven processes and standards as blueprints, our management team thoughtfully crafts customized facility service strategies to efficiently and consistently meet the needs of our clients, while significantly reducing their costs. Our carefully selected employees are experts in their specialized fields, and they diligently and purposefully provide our clients with the highest caliber of service performance in the industry. We continuously strive to refine our skill sets and offer the most innovative facility solutions, anticipating the ever-changing needs of competitive and successful businesses, and building partnerships that enable our clients to focus on what matters most: their core businesses.

Full time associates at Eurest Services are offered many fantastic benefits such as:

  • Medical

  • Dental

  • Vision

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Wellness Program

  • Employee Assistance Program

  • Life Insurance for Associates and Eligible Dependents

  • Short Term Disability (STD) and Long Term Disability (LTD)

  • Accidental Death & Dismemberment (AD&D) Insurance

  • Discount Marketplace

Job Summary

Summary: Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities:

  • Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.

  • Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.

  • Provides technical assistance for all meetings and customers that require tech services for their events.

  • Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.

  • Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.

  • Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.

  • Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.

  • Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.

  • Educates the staff and customers on the basics of all AV equipment in the facility.

  • Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.

  • Communicates with co-workers and service partners to ensure updated information is shared.

  • Assists with conference room set-ups, break downs and any other areas where assistance is needed.

  • Keeps the A/V storerooms organized and well managed.

  • Performs other duties as assigned.

Qualifications:

  • Minimum of one year of experience supporting audio visual for events.

  • Proficient computer skills and knowledge of office technology/equipment.

  • Excellent written and verbal communication skills.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)/

Req ID: 194121

HOURLY