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Harvard University Training Coordinator in Cambridge, Massachusetts

58425BRAuto req ID:58425BRJob Code:403040 Coordinator II Location:USA - MA - Cambridge Business Title:Training CoordinatorSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

  • Minimum of 2 years work experience

  • Bachelor’s degree preferred, or equivalent work experience

  • Proficiency of Microsoft Office, especially Word, Excel, and PowerPoint.

Additional Qualifications and Skills:The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

  • Effective communication skills, both written and oral, and comfortable communicating with employees at all levels

  • Capacity to develop and maintain strong professional relationships across the organization and to work collaboratively with colleagues

  • Exercises good judgement

  • Excellent follow-through on tasks and projects

  • Strong problem-solving skills

  • A flexible “can do” attitude and approach to the work

  • Resourceful and able to work independently

  • Must have strong accuracy, attention to detail and a sense of urgency

  • Interested in the field of training and development preferred

  • Demonstrated ability to work quickly, and successfully manage multiple projects simultaneously on deadline within a complex environment.

  • Strong customer service mindset

  • Ability to handle complex and confidential information with discretion

  • Experience in an academic setting is a plus

  • Demonstrated experience with and ability to learn a myriad of business systems and technology such as analytics programs, PeopleSoft, learning management systems and web publishing software is highly desirable

Additional Information:

Please provide a cover letter with your application.

Please note:

  • Harvard University requires pre-employment reference and background screening.

  • We are unable to provide work authorization and/or visa sponsorship.

  • This position has a 90-day orientation and review period.

    More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Total Rewards:

Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org

Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Learn more: https://hr.harvard.edu/totalrewards

Accessibility:

Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Department:Administration & FinancePre-Employment Screening:Identity Job Function:General Administration Position Description:Harvard University Information Technology (HUIT) is a community of IT professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting a workforce that has both breadth in their ability to collaborate and innovate across disciplines–and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Reporting to the Senior Training Program Manager, this position is a key member of a busy, dynamic HR team supporting Harvard University IT (HUIT) and two other large departments within Harvard’s Central Administration. The Training Coordinator will support and help manage the design, development, and delivery of the IT Academy (ITA), a university-wide IT staff training and development program. Partners with the HR team to deliver various HR programs including content creation and facilitation.

The Training Coordinator will:

  • Act as a liaison to managers, facilitators, staff, and university colleagues

  • Maintain the IT Academy website with minor content changes on a regular basis, using OpenScholar. Monitors ITA email and responds accordingly

  • Create and distribute ITA email communications; contribute content or information to the HUIT and Women in Technology + Allies (WIT+) newsletters

  • Track and manage registration, cancellations and wait list for each course on a daily basis in Harvard’s learning management system (Saba LMS).

  • Utilize the LMS for ad hoc reporting and metrics to generate data, dashboards and presentations for senior leadership and other stakeholders

  • Facilitate IT Academy, end-user training and other HR delivered classes and programs regularly

  • Coordinate all aspects of IT Academy classes both remotely and on campus including scheduling facilitators and other resources, ordering catering, managing materials preparation, and setting up classrooms.

  • Partner with the Sr. Training Program Manager to support two mentoring programs, one for all IT and one for Women in Technology (WIT+) including reviewing selection criteria, grouping participants with mentors, communication, creation of content, facilitation of events, and administrative set up

  • Consult with Harvard IT staff to assess training needs, provide guidance an appropriate training design and delivery, aggregate training resources, and create job-function based curricula in the LMS. Participates in planning for future training.

  • Manage course survey distribution, tracking, and results.

  • Track and manage ITA expenses

  • Provide administrative support for Harvard’s WIT+ employee resource group and programs including event coordination, reporting, and communication.

  • May carry out some HR coordination duties and back-up the HR Coordinator as needed on various initiatives

School/Unit:Harvard University Information Technology EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Physical Requirements:

  • Must be able to lift 20 pounds and walk to various distances across campus

Working Conditions:

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing.

This position will be based in Cambridge, MA. HUIT actively supports hybrid work where business and team needs allow. Additional detail will be discussed during the interview process. This job will be hybrid with varying days (1 – 3 per week) that will require to be on site to support programming. All remote work must be performed in a state in which Harvard is registered to do business (CT, MA, MD, ME, NH, NY, RI, and VT).

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements (https://www.harvard.edu/coronavirus/covid-19-vaccine-information/) . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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