Harvard University Training Specialist II in Cambridge, Massachusetts
50171BRAuto req ID:50171BRJob Code:HR0056 Training Specialist II Location:USA - MA - Cambridge Business Title:Training and Support SpecialistSub-Unit:------------ Salary Grade:056Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:
Bachelor's degree or equivalent work experience required.
Minimum of three years of related experience.
Training, development, and delivery of curricula programs, course material development, and knowledge of PowerPoint.
Additional Qualifications:Harvard experience highly desirable.
Extensive knowledge of University and FAS administrative systems, policies, and procedures.
Demonstrated ability to work constructively within a team setting as well as to work collaboratively across functions.
Excellent customer service, organizational and communication skills; analytical and problem-solving skills; attention to detail; ability to work with individuals at all levels at the University; and ability to handle confidential information and salary data with utmost discretion.
Additional Information:All formal written offers will be made by FAS Human Resources.Department:Administrative OperationsPre-Employment Screening:Criminal, Education, IdentitySchedule:Monday-Friday, 9-5Job Function:Human Resources Duties & Responsibilities:This is a highly visible position within FAS; working closely with all administrative and academic departments as well as research centers and affiliate tubs. The position also serves as a liaison between FAS departments/centers and school and Central administrative offices such as HR, RAS, OSP, Accounts Payable, Cash Management, Reimbursement and Card Services, and Strategic Procurement.
This position reports to the Director of Administrative Operations. While the position focuses primarily on supporting FAS staff, there are occasions when this position will work with FAS faculty and students to resolve a financial related issue. By this position’s participation in University level committees and work streams, partnerships with other schools are formed to facilitate larger issues.
The Training and Support Specialist:
Trains FAS staff on new/existing applications such as: Buy2Pay, HART, Concur, Aurora, Oracle Financials
Supports FAS depts during peak workflow and staff vacancies
Financial Transaction approvals up to $10K for FAS departments and centers
Salary data access and processing payroll for staff, temps, student workers
Develops training/support content for department support; acts as technical advisor, builds workflow for content types such as: Job aides, Web sessions, FAQ’s, Overview sessions and hands on sessions in auditorium and classroom
Counsels/advises depts on policies and procedures:
Travel & reimbursements, fellowships vs. stipends, gifts, memberships, credit card uses-business purposes, policy interpretation.
Often works independently onsite in the department, issues can be quite complex.
Researches/resolves financial issues escalated by depts & Central. Makes decisions, recommendations and escalates as needed.
Serves on committees & work streams for new applications:
Engagement councils, user acceptance testing, focus groups, sub committees
Supports manager with Harvard Training Portal requests
Entering courses and/or classes for 10+ FAS departments, answering questions regarding HTP usage and features
When new or updated applications are not being introduced to the FAS community, this position will support FAS departments with temporary staff vacancies, year end closing process and other peak times when processing of human resources and financial transactions is required. Perform additional duties as assigned.School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.