Massachusetts Education Jobs

IMMEDIATE CALL CENTER/ORDER ENTRY JOB OPPORTUNITY

OPPORTUNITY TO WORK WITH ONE OF LARGEST MEDICAL DEVICE DISTRIBUTION COMPANIES IN THE AREA

FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT

MONDAY - FRIDAY 8AM-6PM

CHELMSFORD, MA

THIS POSITION HAS THE POTENTIAL TO BECOME A HYBRID SCHEDULE AFTER PROBATIONARY PERIOD IS COMPLETED

$24/HR

Qualifications:

• 2 years of call center customer service experience

• Experience managing customer order preferred/healthcare experience preferred

• Experience updating CRM systems

• Excellent communication skills

Responsibilities:

• Manage approximately 75 inbound calls and process around 100 orders per day.

• Receive and process orders through various channels, including phone, fax, and email.

• Address customer inquiries related to their orders, such as issues with incorrect shipments or order status updates.

• Handle order-to-cash processes, including Proof of Delivery (POD) and Bill of Delivery (BOD).

• Utilize ERP software for order entry, tracking, and resolution.

• Generate new orders and respond to general product questions.

• Provide solutions to general customer questions or concerns.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chelmsford,MA.

Application Deadline

This position is anticipated to close on Mar 26, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.