Massachusetts Education Jobs

Job Description: As a Call Center Representative, you will be the first point of contact for our customers, handling approximately 75 calls per day and processing around 100 orders daily. You will manage orders received via phone, fax, and email, ensuring accuracy and timely resolution of any issues.

Key Responsibilities:

• Handle inbound customer calls regarding orders, including order status, shipment tracking, and issue resolution (e.g., incorrect color shipped)

• Process orders to cash, POD (Proof of Delivery), and BOD (Bill of Delivery) in relation to customer orders

• Utilize ERP software for order entry and management

• Track and monitor order status, providing updates to customers as needed

• Resolve order-related issues promptly and efficiently

• Generate new orders and respond to general product inquiries

• Maintain organized records of customer interactions and transactions

Qualifications:

• Proven experience in a call center or customer service role, preferably in the medical device industry

• Strong attention to detail and accuracy

• Excellent communication and interpersonal skills

• Proficiency in Microsoft Office Suite and ERP software

• Ability to multitask and thrive in a fast-paced environment

• Problem-solving skills and a proactive attitude

• High school diploma or equivalent; additional education or certification in customer service or related field is a plus

Details:

• Pay: $24/hr.

• Pay cycle – weekly | medical, dental & vision benefits offered

• Schedule: Monday – Friday | 8.5 hour shift within the hours of operation (8:00am – 6:00pm EST)

• Onsite position located in Chelmsford, MA.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chelmsford,MA.

Application Deadline

This position is anticipated to close on Mar 26, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.