Massachusetts Education Jobs

Agency Overview: The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent. Tax: The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff. Job Description:The position is required to perform all or some of the following duties and responsibilities based on job assignment with an emphasis on being the Bureau’s representative to the Business Liaison Group (BLG). * Provides the highest level of professional service * Represents DOR in direct public dealings * Answers telephone inquiries * Resolves written inquiries; affects account transactions * Provides technical assistance by interpreting and explaining state tax laws, rules, regulations, guidelines, policies and procedures; Provides technical assistance to co-workers * Reviews and resolves work queue tasks by making accurate adjustments * Maintains a proficient knowledge of GeniSys, MassTaxConnect and other systems; participates in special projects and work groups as requested * Performs related tasks as requested * Performs on-the-job training to employees] * Provides direct supervision of the Bureau’s seasonal tax examiners or processing staff, if necessary * Develops and provides training programs to staff * Contact Center employees have limited flextime and predominantly provide phone support to the taxpayers of the Commonwealth In addition, the selected candidate will be the designated BLG Representative for Trustee Tax and the Bureau’s primary contact and representative to the Department’s Business Liaison Group (BLG). * This position involves working with bureau personnel to determine technology needs and work with the BLG and Genisys project team to develop solutions to issues that arise and challenge our ability to perform key functions. * The selected candidate will meet with Trustee Tax staff to assist with the requirements of SQR’s to be submitted to the project team and work with the project team as a liaison during the build to ensure the desired outcome. * This position will lead the testing of proposed developed solutions and coordinate selection of other subject experts to assist with testing. _Preferred Qualifications: _ * Prior experience performing system testing and documenting results. * Demonstrated ability to meet deadlines and prioritize time sensitive assignment in a fast-paced environment. * Applicants must have excellent oral and written communications skills as well as excellent interpersonal skills. * Have strong knowledge and experience with all Trustee Tax types, including PFML and HIRD. * The preferred candidate will have a demonstrated record of success in team settings. * The preferred candidate must exercise sound judgement, handle confidential information. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least: * Four years of full-time, or equivalent part-time, professional experience in accounting, auditing, or tax examining work, of which * At least one year must have been in a supervisory, administrative, or managerial capacity, or * Any equivalent combination of the required experience and the substitutions below. Substitutions: * A bachelor’s degree with a major in accounting, business administration, or business management may be substituted for a maximum of two years of the required experience.* * A Graduate degree with a major in accounting, business administration, or business management may be substituted for a maximum of three years of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operators License may be required. *Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Accounting and Finance* *Organization: Department of Revenue *Title: *Tax Examiner IV Location: Massachusetts-Chelsea-200 Arlington Street Requisition ID: 250002CS