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Carrier Technical Trainer in Chicopee, Massachusetts

Date Posted:

2021-10-07-07:00

Country:

United States of America

Location:

CAM68: ALC - Mass (Chicopee) 260 Griffith Rd , Chicopee, MA, 01056 USA

Job Description

Technical Trainer (Intermediate Level)

Automated Logic Corporation provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning, and lighting for commercial office, education, health care, government, and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe and sustainable building, and cold chain solutions.

We are building automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

If you are looking for a role that combines your technical skills and passion for customers and thrives in a fast-paced environment, then we have a great opportunity for you. We are seeking a high-energy, self-starter to drive key training initiatives and continue our legacy of innovation.

JOB RESPONSIBILITIES:

  • Support and maintain a comprehensive training program that covers entry-level beginners to seasoned field experts.

  • Conduct training for employees and customers at branch and customer locations.

  • Maintain a database for tracking class attendees. Verify/ensure field check-out qualifications for ALC employees.

  • Plan, coordinate, schedule, and publish the calendar of training classes at local ALC branches.

  • Create class handouts and documentation as needed.

  • Support System Specialists in completing and progressing through the different levels of the ALC System Specialist certification program.

  • Attend ALC factory best-practice training courses in Kennesaw, GA for new products, and obtain teaching certification for those courses.

  • Work collaboratively with the ALC factory to identify and prioritize new training classes. Schedule time each quarter to work on training development with the ALC factory. Attend all ALC factory training summits and tech update seminars as needed.

  • Responsible for class logistics.

  • Ensure training room computers and hardware are up-to-date.

  • Develop a list of training hardware/software needs and provide it to management for inclusion in the annual budget.

  • Collaborate with other ALC field trainers to share knowledge and best practices.

  • Maintain a professional appearance, exhibit professional written and verbal communication skills.

  • Complete tasks within expected timelines.

  • Manage the financial aspects of training classes.

  • Keep current with advancements in the BAS industry as well as the training field. Participate in industry and professional organizations to learn and incorporate best practices and to develop professionally.

EXPERIENCE / QUALIFICATIONS:

  • Minimum 5 years of experience in the HVAC controls industry and the BAS market.

  • Demonstrated ability to communicate technical information to a non-technical audience.

  • Effective communication and presentation skills with groups of varying sizes in both in-person and virtual environments. Must deliver material with professionalism and a clear, decisive message.

  • Excellent understanding of Building Automation Systems, including strong working knowledge of Automated Logic hardware and software. Experience in other BAS systems (like Carrier & OEM) a plus.

  • Excellent understanding of the operation and control of mechanical equipment and their control sequences.

  • Computer and networking skills to properly maintain a service laptop, including experience in the commissioning of Ethernet and ARC Net communications.

  • Experience in dealing with a large and diverse number of simultaneous challenges, requiring knowledge of many different disciplines.

  • Basic experience with Microsoft Office including Outlook, Word, PowerPoint, Excel, and other Windows products.

  • Exceptional customer service skills.

  • Travel requirements:25%, including air and overnight travel.

EDUCATION / CERTIFICATIONS:

BA/BS degree with 5+ years of related experience

AA degree or technical certification with 10+ years related experience

MA/MS degree with 4+ years related experience

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

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