North Short Community College Director of Student Accounts, Student Financial Services in Danvers, Massachusetts

Director of Student Accounts, Student Financial Services


Department:Student Financial Services

Locations:Lynn, MA

Posted:Dec 3, 2018

Closes:Mar 10, 2019 - 11:59 PM EDT


Ref. No.:FY'19-FT23


About North Shore Community College:

NSCC is one of 15 Massachusetts community colleges. The college serves 26 cities and towns along the coastal region from north metropolitan Boston to Cape Ann. Since its founding in 1965, NSCC has grown from a single building to three campuses, and from five to nearly 90 academic programs of study. The college has an urban campus in downtown Lynn, a suburban campus in Danvers and a cosmetology and culinary center in Middleton. Nearly 35,000 students have graduated from NSCC. The college is accredited by the New England Association of Schools and Colleges, Inc., through its Commission on Institutions of Higher Education.

Job Description:

Director of Student Accounts (DSA), Student Financial Services

Non-Unit Professional Position

Hours: Monday- Friday, 9:00 a.m. to 5:00 p.m. (37.5 hours/week)

Lynn & Danvers Campus (primary office on the Lynn campus)

The Director of Student Accounts acts as the College Bursar and plays a key role in the College's enrollment cycle. The DSA is responsible for supervising all Student Account functions and processing on both Lynn and Danvers campuses and manages the College's Drop for non-payment processing. The DSA works collaboratively with Executive Director of Financial Aid, the Director of Student Support & Advising, the Registrar and other managers to coordinate and deliver high quality student-centered service to the College's student body, with a particular focus on the Lynn Student Success Center (SSC). This position requires a careful balance of strong leadership skills and student service acumen to effectively work in concert with the other SSC Directors to ensure that the Center is functioning and serving NSCC's students. The DSA also ensures that office policies and procedures are strictly enforced and that the College is in compliance to all state and federal guidelines. Essential responsibilities include managing billing, receivables and collections; serving as primary representative of the College's tuition/payment policies and practices to students, parents, and third parties; reconciling all accounts; overseeing and scheduling all office communication and processing including semester set-up, billing, late fees, collections, state intercept and 1098-T processing. The DSA implements all appropriate and necessary College procedures to maximize collection of tuition and fee revenues. This position also reviews and builds needed safeguards to protect student personal information and data, in particular with regard to Payment Card Industry Data Security Standards (PCI) and with the State's Personally Identifying Information Standards (PPI). The DSA must have a database management experience, exercise judgement and be skilled in handling difficult conversations with students and staff. The DSA will provide day-to-day leadership for all Lynn Student Financial Services staff members in addition to the duties outlined below.


  • Oversee student accounts and insure that accounting principles and practices are in compliance with all federal and state regulations.

  • Train, develop, and evaluate Student Account staff. Maintain and enhance customer service operations.

  • Responsible for accurate and on-time reporting of 1098-T records to third-party servicer and the IRS.

  • Recommend and implement best practices that support the College's Strategic Enrollment Management Plan.

  • Manage all student billing, refunds and receivables in the Banner system. Establish and implement all billing schedules and other semester processes to include Installment plans, Drop for Non-Payment, third party and late fees.

  • Collaborate with Fiscal Affairs office in implementing real-time check depositing and reconciliation on both campuses to reduce processing time and enhance revenue.

  • Maintain Account Receivable system rules in Banner such as: registration fee assessment, contracts, exemptions, Installment Plans, etc. Work with Enrollment & Records to establish accurate parts of term dates and other semester set-up activities.

  • Oversee the application of payments from various sources to the student accounts records. Monitor all financial transactions to ensure timely and accurate postings and record keeping.

  • Manage the Banner system interface of Student Accounts Receivable to Finance including application of payment. Anticipate and resolve issues with Comptroller as needed.

  • Manage the aging of accounts, refunds, installment plans and collection of delinquent accounts through third party collections agencies and the State Intercept Program.

  • Facilitate and collaborate with Follett run Bookstores and Information Systems to schedule bookstore credit periods. Reconcile these credits to the Student Accounts Receivable once posted. Review and authorize the payment of subsequent invoices to Follett each semester.

  • Manage and oversee the Follett "includED" Digital Delivery interface with Accounts Receivable and fees, including the accuracy and reconciliation of the fees charged and the invoice payment to Follett Education Inc.

  • Analyze Student Accounts Receivable for patterns, trends and then implement changes to maximize collections. Provides other reports from data systems, including Banner ERP and College's operational data warehouse, as needed.

  • Work closely with the Dean of Corporate and Community Education to ensure accurate postings of their payments and registrations.

  • Oversee Student Insurance waiver process, including accurate systematic processing, managing and monitoring the system interface with the Insurance Agent and approving invoice payments Responsible for annual surveys and reports of MA Student Health Insurance to state.

  • System administrator of Touchnet system that includes payment plan, e-bill, e-refund and e-payment solutions for students.

  • Provides accurate and timely communications to students and members of the College community regarding billing/student accounts. Ensure that all communication vehicles (web, text, email, College Intranet, print materials, phone, etc.) provide consistent and updated Student Accounts information.

  • Works closely with IS to ensure data security and compliance within Federal and State guidelines. This includes, but is not limited to, compliance with Payment Card Industry Data Security Standards (PCI) and with the State's Personally Identifying Information Standards (PPI).

  • Determines, within College policies, when to authorize exceptions of outstanding debts and payment time frames. Reviews student appeals in regards to their overdue accounts. .

  • Works annually with Executive Director of Financial Aid and AVP, as part of an audit team, to meet the requirements of the College's annual A-133 Federal Audit and other compliance engagements as needed.

  • Ensure that the Student Accounts Policies and procedures are maintained for students, staff, the College community, and external auditors.

  • Oversees and manages additional services to students including, but not limited to the MBTA Youth Pass, "Here to Help" transactions on the Lynn campus and small petty cash allowance for student parking reimbursement.

  • Serve on College committees and teams as assigned.

  • Other duties as assigned by the AVP of Student Financial Services and Compliance.

SUPERVISION RECEIVED: Reports to the AVP of Student Financial Services

SUPERVISION EXERCISED: 6 full-time staff members (4 Accountants & 2 full-time Clerical Staff) along with as many as 6 part-time Accountant and Clerical staff members.


  • An earned Master's degree in the area of accounting, business, information systems or other related field; or an equivalent combination of education and experience.

  • At least five years' of progressively responsible experience in Student Financial Services (Student Accounts and/or Financial Aid).

  • Experience in accounting, billing and collecting accounts receivables in a college environment.

  • Experience with financial aid processing and how it impacts the payment of a student's bill is a must for this individual to succeed.

  • Prior supervisory experience required.

  • Demonstrated experience with student account/billing/receivable and financial aid systems utilizing a relational database is required. Experience with Ellucian Banner system preferred.

  • Excellent analytical, computational, written and verbal communication skills. Must be able to reconcile reports and systems, and communicate and resolve issues with various College constituents.

  • Skills in problem solving, negotiation and advising are required.

  • The ability to work as a member of a self-directed team in a learner-centered/customer-oriented, technology-intensive work environment. Demonstrated experience empowering and motivating staff to provide high quality service is required.

  • Strong leadership and communication skills to successfully navigate a collaborative workspace.

  • Thorough knowledge and experience in executing federal, state and college accounting practices and procedures is required.

  • Ability to analyze, propose and implement solutions to problems. This individual must be well organized; detail oriented and possesses the ability to establish priorities.

  • Demonstrated ability with Microsoft Office, in particular Excel and Word. Access experience is a plus. Ability to create reports from data systems, including utilizing Cognos and data warehouse, is preferred.

  • Strong interpersonal skills and a demonstrated ability to effectively interact with people of diverse socio-economic, cultural, disability and ethnic backgrounds.

  • Must be able to work occasional evenings and potentially weekends. Must have the ability to commute between campuses and to off campus events.

  • Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

Additional Information:


SALARY: $75,000 - $80,000 commensurate with education and experience.

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Application Instructions:

Submit resume and cover letter. Resume review will begin immediately and continue until the position is filled.

Frequently Asked Questions (FAQ's)

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