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Samsung Electronics America Product Trainer in Danvers, Massachusetts

PRODUCT TRAINER

WHO WE ARE:

NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.

Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.

Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.

ROLE DESCRIPTION:

Seeking a passionate, articulate and enthusiastic technical trainer to deliver world class product training to our Field Service Engineers and Technical Support Engineers in a dynamic, hands-on, formal classroom setting. Primary duties will also include the creation and management of training materials. This position requires the ability to work flexible hours including nights and weekends, as well as occasional travel, as required to respond to internal and external customer needs.

QUALIFIED CANDIDATES WILL HAVE THE FOLLOWING:

  • Have a strong technical background and be mechanically inclined.

  • Experience in Computed Tomography (CT) preferred.

  • Strong presentation skills – be articulate, passionate and an effective communicator.

  • Excellent written communication skills

  • An established trainer with the ability to engage and excite their audience.

  • Have a solid understanding and/or prior experience of the clinical side of the business.

  • Manage and maintain all training records and certifications to be compliant with regulatory requirements.

EXPECTATIONS OF THE ROLE:

  • 30% Formal classroom style training based in our Danvers, MA Headquarters. Approximately 12 weeks per year.

  • 40% Creation/Updating of documentation to include training, service manuals and bulletins. Liaison with cross-functional teams including Engineering and Service.

  • 20% Maintain and service equipment used in formal training and marketing systems.

  • 10% Domestic travel to assist Field Service Engineers to both diagnose, repair and validate training materials.

KEY ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prepare annual training calendar and execute and coordinate the programs

  • Maintain and update existing training materials for both new hire and ongoing staff training efforts

  • Evaluate the skill sets and knowledge of trainees & provide documentation and feedback to Management

  • Be proficient in service and repair of all systems (current, new, and updated)

  • Attend and complete all required training and certifications.

  • Required to wear dosimeter when in direct contact with radiation emitting devices

EDUCATION & EXPERIENCE

  • Bachelor’s Degrees in Engineering, Electronics or a minimum of 10 years progressive technical experience.

  • Technical training and at least 5 years hands on experience servicing medical equipment and 3 years experience training others preferred. Experience with CT and Imaging a plus

  • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream preferred

  • Must be proficient with MS Office and Google Chrome

PHYSICAL REQUIREMENTS

  • Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds

  • Often required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repair

  • Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear

  • Must be able to sit and/or drive for long periods of time when traveling

  • Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).

  • Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation

  • Able to tolerate a high noise level in the work environment, which is occasionally very loud.

  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

COMPETENCIES

  • High attention to detail

  • Understanding of terminology and ability to share and communicate effectively within the group

  • Ability to organize and prioritize tasks resulting in consistent productivity

  • Ability to function within and support a team environment and build strong working relationships

  • Dependable and punctual

  • Ability to meet accuracy and productivity goals

  • Good problem solving skills, ability to evaluate situation and prioritize factors in decision making

  • Self-motivated, utilize available resources for self-improvement and development

  • Flexible: able to follow directives and accomplish tasks outside of normal duties

About NeuroLogica

Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: https://www.neurologica.com .

We offer a comprehensive benefit package which includes;

  • 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs

  • Dental coverage through Delta Dental

  • Vision coverage by VSP

  • Company paid Short-term and Long-term Disability coverage

  • $1 for $1 401k match up to 5% managed by Fidelity

  • Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!

NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply.

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