Job Information
Cape Abilities, Inc. Retail Market Manager in Dennis, Massachusetts
Position Title: Retail Market Manager Date: January 19, 2024
Reports To: Cape Abilities Farm Director FLSA Classification: Non-Exempt
GENERAL SUMMARY
The retail market manager is an efficient, motivated, and organized individual who works collaboratively as part of the farm’s leadership team. The retail market manager oversees all aspects of the market’s operations including ordering, merchandising, staff supervision and customer service. The retail market manager works with the farm director and inventory specialist in the maintenance of Square’s point of sale. The market manager models high quality service, keeping customer satisfaction & market presentation as the top priority.
The ideal candidate will be business-oriented with strong experience in retail operations, have a knowledge of produce, as well as demonstrated success working in a diverse team. The retail market manager will work with customers and internal stakeholders to build and maintain a roadmap that is designed to deliver a superior shopping experience, increase sales and delivery systems (eCommerce) and operational efficiency.
The retail market manager additionally works closely with the farm manager, head grower, produce membership & community coordinator and the facilities manager.
ESSENTIAL JOB FUNCTIONS*
Oversees the weekly purchasing of food products for the farm market in addition to an eclectic inventory of items representing the arts, clothing, personal care & pet products.
In coordination with the Inventory Specialist maintains all purchasing records and vendor database within Square’s point of sale.
Work with the head grower, to ensure all available farm grown product is represented in the farm market and maximizes cross-merchandising opportunities.
Ensure all products are priced competitively and accurately in the market.
Update signage and point of purchase marketing, as needed.
Works with Farm Market Associates to minimize shrinkage of perishable items.
In coordination with the Produce Membership & Community Coordinator collaborates on:
the purchasing of produce for membership and community service events.
promotions, enrollment, and member relations.
Continuously generates leads of new products and vendors with an emphasis on developing partnerships with local entrepreneurs.
Assists with scheduling to ensure proper coverage and maximum employment of individuals served.
Creates daily farm market task lists for individuals served.
Oversees nightly deposits, daily sales receipts, product invoices and monthly delivery of receiving documents to headquarters.
As part of the leadership team, plans and executes promotional events such as open houses, promotional offerings, and educational family-friendly events.
Collaborates with local food pantries to coordinate donations, as able.
Works closely with marketing and communications to promote farm products in social media.
Establishes and maintains professional relationships with customers, community contacts, vendors, and other key partners.
Works collaboratively in a matrixed program and consistently demonstrate excellent stakeholder management at all levels of the organization.
Maintains an encouraging and positive work environment for adults with disabilities.
Attends all staff meetings, trainings, and development activities, as required.
Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).
OTHER DUTIES AND RESPONSIBILITIES
Demonstrate the company’s core values of compassion, innovation, inclusion, integrity, and respect.
May assist at other agency locations or promotional events, as requested.
Performs additional duties, as assigned.
COMPETENCIES
Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.
Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.