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Bristol Myers Squibb Coordinator, Learning & Development in Devens, Massachusetts

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.


The Learning and Development (L&D) Coordinator is the primary initial contact in the department for all training inquiries, requests, scheduling, and troubleshooting. This important, front-line position is primarily responsible for the daily activity in Success Factors, the Learning Management System (LMS) we use at Bristol Myers Squibb. This includes assigning and updating curricula, documenting training, responding to requests, modifying Learning Plans, resolving basic LMS functionality issues, and answering general LMS questions.

In addition, the Coordinator manages information that supports the L&D team such as the team email account, and keeps the team on track regarding pending approvals, scheduled reviews, and follow-up on outstanding issues. The Coordinator is also responsible for scheduling meetings, recording and distributing meeting minutes, and updating and distributing Devens Site L&D communications.

Major Duties and Responsibilities:

Performs day-to-day LMS (Success Factors) administrative data entry (documents training, curricula updates, learning plan modifications). Review incoming records, evaluate for accuracy, and troubleshoot issues. Research and resolve LMS functionality issues. Solve basic technical problems; investigate and seek solutions to complex issues for LMS. Run reports as needed to show LMS usage. Review and improve system operations practices. Provide immediate response to problems and emergency situations affecting normal operations. Handle the common tasks within the LMS (e.g. assigning curricula, reporting, responding to requests, answering questions, etc.) Schedule New Employee Orientation, team meetings, and other training sessions Manage the Devens L&D Mailbox. Manage team action items and parking lot follow-up. Training SharePoint maintenance. Distribution of Site L&D communications. Perform miscellaneous job-related duties as assigned. Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives. Attend and participate in trainings and other professional development activity.

Knowledge and Skill:

  • Associate Degree Required, Bachelor Degree desired

  • A minimum of 3 years of relevant experience working in Life Sciences environment, such as Pharmaceutical or Biologics, that includes working within a data management system (Learning Management System preferred)

  • Strong verbal and written communication skills

  • Solid collaboration and teamwork

  • Excellent organizational skills

  • Excellent interpersonal skills and commitment to customer service

  • Ability to interpret system needs and construct system processes

  • Ability to manage and meet deadlines

  • High level of problem solving skills

  • Proven ability to continually adapt and learn new procedures and software programs

  • Knowledge of Learning Management System administration

  • Use of collaboration tools, e.g. MS Teams, MS SharePoint

  • Skilled with MS Office tools, e.g. MS Word, MS PowerPoint, MS Excel

  • Navigation and linking with a web browser, e.g. MS Internet Explorer, MS Edge

  • Use of Adobe Acrobat


Frequent inter-organizational relating to providing support for the training management process and system.

Working conditions:

  • Currently, this position is mostly remote and will require a reliable high-speed internet connection, and must have print and scan ability.

  • Work is normally performed in a typical office environment.

  • May be required to work a flexible schedule, including nights, weekends, and holidays.

  • May be required to work an on-call schedule.

  • No or very limited exposure to physical risk.

  • No or very limited physical effort required.

Decision Making:

Take action, final decision, recommend

May work on assignments that are complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Failure to obtain results or erroneous decisions or recommendations would typically result in minor program delays.

Supervision Received:

Work is performed under general to detailed direction. Work is reviewed upon completion for adequacy in meeting objectives. Receive assignments which require the application of a defined process to complete the assignment. As such specific assignments are allocated based upon the recipient’s demonstrated capabilities with the degree of supervisory attention determined


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol Myers Squibb

Req Number: R1532720-en-us

Updated: 2020-11-27 02:26:28.454 UTC

Location: Devens,Massachusetts

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.