Metro South/West Workforce Board Inc. Career Advisor in Framingham, Massachusetts
SUMMARY The MassHire Metro South/West Career Advisor (CA) is funded by the Workforce Innovation and Opportunity Act (WIOA) to provide services to Career Center customers. The CA works as part of a team to deliver a wide variety of activities which help unemployed and underemployed job seekers to determine training and/or jobs. These activities include assessing barriers to employment; developing employment goals; assisting with training applications and support services; referrals to outside agencies for other support services; providing job search assistance and referrals to job openings; providing retention services; conducting seminars, workshops, and other group sessions; providing general assistance to job seekers in resource rooms or learning centers. ESSENTIAL DUTIES AND RESPONSIBILITIES -Manage an active caseload of WIOA Adult and/or Dislocated Worker customers and ensure WIOA enrollment compliance standards are met. -Assist customers in identifying and removing barriers to employment to improve marketability. -Assist customers in understanding local labor market trends -Assist customers in identifying potential training opportunities, submission of training request for approval, enrollment in training programs, and monitoring progress towards employment. -Provides career coaching and assessment to help establish career goals that are aligned with the skill needs of area business and industry -Actively engage with customers in job search activities including resume assistance, mock interviews, job development and job referrals -May conduct standard group activities such as Career Center Seminar and the Career Planning Seminar -May develop curriculum for and deliver additional workshops on a variety of subjects -May serve as liaison/case manager to various regional partners and agencies, educational institutions to provide general information as well as WIOA services to jointly shared customers -Maintain thoroughness and accuracy in written case files, MOSES system, and documentation so that program and contractual requirements are met -May engage in focus groups, job fairs, meetings as required -Other duties as assigned. REQUIREMENTS, KNOWLEDGE, SKILLS -Bachelor?s Degree in Human Services, Public Administration, Business Management, or related field preferred, or Associate Degree with two years of relevant experience -Two years of working in a career center or providing career development services to unemployed or underemployed individuals highly desired. -Experience working with diverse populations highly desired. -Outstanding communication skills, both verbal and written. Multi-lingual abilities are highly desired especially in Spanish or Portuguese -Must possess and demonstrate excellent ?soft skills?: -Developing and maintain effective working relationships with customers and coworkers -Display empathy, compassion, respect, collaboration, reliability, and ingenuity -Attention to detail -Adaptability -Ability to contribute to and work in a team environment -Organizational and time management skills -Demonstrated strong organizational skills and time management skills -Ability to document and maintain records accurately and in a timely manner are required. -Thorough knowledge of and experience with WIOA regulations, programs, guidelines and administrative requirements are highly desired. -Experience with building community partnerships and relationships among stakeholders. -Proven proficiency in Microsoft Office Suite and experience with database and report management. ADDITIONAL REQUIREMENTS -Must be able to work in assigned locations throughout the region; the current full-service career centers are in Framingham and Norwood. -Must be able to travel throughout the region for business purposes. -Must perform additional work as assigned.