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Greenfield Community College Special Programs Coordinator- Operations Coordinator for Workforce Training Programs in Greenfield, Massachusetts

Special Programs Coordinator- Operations Coordinator for Workforce Training Programs

Category:Administrative and Professional


Department:Workforce Development

Locations:Greenfield, MA

Posted:Jan 24, 2023

Closes:Feb 14, 2023 - 11:59 PM EST


Ref. No.:MCCC 23-17

Position ID:158238


About Greenfield Community College:


Greenfield Community College is located in the beautiful and historic Connecticut River Valley of western Massachusetts, between the foothills of the Berkshire Mountains and the fertile farmland of the Connecticut River watershed. GCC is a public community college serving Franklin and Hampshire Counties, Southern Vermont and Southern New Hampshire. Known for the caring and supportive attitude of the faculty and staff, and for the broad support it enjoys from the surrounding community, the college is fully accredited by the New England Commission on Higher Education (NECHE). In addition to a strong Liberal Arts focus, the College offers a wide variety of innovative and successful programs including Farm and Food Systems, Engineering, Fine Arts, Nursing, and Adventure Education, as well as varied learning environments, from traditional classrooms, to hybrid and online distance learning, peer tutoring, one-on-one faculty-student advising, workforce development, and learning communities that cater to specific needs and interests. Close to fifty percent of Greenfield Community College students transfer to four-year colleges, and it is Smith College's largest source of community college transfer students. The rural campus has a one-acre Outdoor Learning Lab, on-campus farm, wetlands and forest that provide abundant opportunities for hands-on learning, research and recreation. Greenfield Community College actively encourages and provides opportunities for leadership and professional development.

Job Description:


Under the direct supervision of the Associate Dean of Workforce Development, the Operations Coordinator will organize and maintain data for non-credit Workforce Training programs, prepare reports for grant applications and grant outcome reporting, assist students, staff and instructors as needed with a variety of issues related to Workforce Training programs.


  • Maintain accurate records for Workforce Development grants and reporting outcomes for grant-funded programs.

  • Oversee outcome tracking for Education and Training Fund awardees including employment outcomes at 30, 60 and 90-day benchmarks.

  • Provide and document wrap-around support services and resource navigation for Workforce Training program participants.

  • Assist with recruitment and enrollment activities including intake interviews to determine best funding source for non-credit learners.

  • Prepare and track student enrollment documents through completion including uploading of vaccination documentation and other health documentation as required

  • Manage non-credit and credit programs in Training Pro (required state database)

  • Manage TOP form applications for GCC students (credit and non-credit)

  • Serving as the SNAP Path to Work Coordinator including case management required in connection to SNAP E&T program activity. Examples of case management include: comprehensive intake assessments; individualized service plans; progress monitoring; and coordination with other service providers when applicable.

  • Gather relevant information from grant partners (ex. for reporting outcomes).

  • Communicate and collaborate effectively with Business Office counterpart to ensure that expenditures are in compliance, documented appropriately, delivered, and paid for before the end of the grant cycle

  • Provide data for budget preparations and monitor grant deadlines for reporting.

  • Maintain database of prospective student inquiries

  • Use GCC's new CRM system to track employer engagement, student outcomes and employment (for grant reporting purposes), and other data points as required

  • Other program coordination duties as needed

  • Provide backup administrative support for Workforce Development/non-credit courses including entering courses for website registration using Banner, MyGCC and WordPress.

  • Coordinate enrollment processes of all self-paying, grant-funded, government or employer funded students. Use Banner to register students for workshops via phone, online, or in person

  • Provide hands-on instructor support including: course material preparation, Moodle course creation and maintenance, class schedules and rosters, providing technology support, and other tasks as needed.

  • Maintain database of prospective student inquiries

  • Provides information about the office and the College to students, prospective students, and instructors, in person, on the telephone, and via email

  • Oversee cross-listing and registration for Blended Courses with frequent correspondence with GCC faculty and administrative staff.



  • Bachelor's degree in Business, Education or related field or substantial work experience in data management.

  • Ability use technology to track and analyze data, produce reports, and design presentations

  • Excellent communication and organizational skills.

  • Ability to work effectively with diverse faculty, staff and training program participants.

  • Understanding of the barriers faced by low income and diverse populations.

  • Experience in a fast-paced environment with multiple competing priorities

  • Ability to prioritize multiple projects, adhere to deadlines and work in an environment with regular interruptions;

  • Ability to exercise discretion and interpret privacy regulations governed by FERPA;

  • Excellent oral and written communication skills and interpersonal skills;

  • Demonstrated ability to work collaboratively and communicate effectively with workforce training participants, instructors and administrators;


  • Prior experience with managing grants budgets and data collection for reporting outcomes.

  • Demonstrated experience in managing outcomes-based programs.

Additional Information:


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.


Grade 4. Salary range for this pay grade is $52,754 to $75,632. Actual salary will be commensurate with qualifications and experience in accordance with the MCCC collective bargaining agreement provisions and candidates are therefore advised that it is unlikely the offered salary will be at or near the top of the range.

START DATE: February 2023 or ASAP thereafter


This is a grant funded position.

Candidates for employment should be aware that Greenfield Community College faculty and staff are required to be fully vaccinated for COVID-19. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

Application Instructions:


In order to be considered for this position, you must submit your credentials online.

To apply click on the "Apply Now" button, you will be prompted to setup a new account or login to an existing account. You will be able to upload the following required documents for consideration:

  • Resume

  • Cover letter

  • Contact information for 5 professional references

When preparing your cover letter and resume, please refer to the minimum and preferred qualifications and, if applicable, include an equivalency statement.

Successful completion of a CORI check WILL be required as a condition of employment. Official copies of all academic transcripts will be required at the time of hire.

Review of applications will begin with those received up to and including February 14, 2023 and continue until the position is filled.


Greenfield Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Greenfield Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


Greenfield Community College's Annual Security Report is available online at The report contains crime statistics for the three most recent calendar years for certain locations associated with the College as well as other campus security and personal safety topics such as: crime prevention; campus safety authority; crime reporting polices; campus alerts (Timely Warnings and Emergency Notifications), programs to prevent dating violence, domestic violence, sexual assault and stalking; and other matters of importance related to security on campus.

If you would like to receive a paper copy of the Annual Security Report, you can stop by the Public Safety Office at One College Drive, Greenfield, MA 01301 or you can request that a copy be mailed to you by calling 413-775-1212.

*Greenfield Community College is proud to value diversity in our community of faculty,

staff and students and is an Equal Opportunity/Affirmative Action employer. *