Massachusetts Education Jobs

SUMMARY

The Operations Administrator is responsible for working collaboratively with teams from Pearson VUE (VUE) and Evaluation Systems (ES), primarily with operational and program support teams, to ensure key elements of customer service and test administration are delivered effectively and efficiently to candidates.

The Operations Administrator provides support to clients and candidates within the test administration workflow, by using our case management system to track and fulfill requests for non-standard testing administrations. This includes shipping materials to test centers and maintaining inventory control. In addition, they will monitor email boxes, generate candidate correspondence and review/report on case reports.

Work onsite at least 2 days a week, or more if needed

SCOPE AND IMPACT OF JOB

Working directly with internal teams, candidates, and vendors, the Operations Administrator provides high quality customer service, including test administration and alternative testing arrangements support that exceeds candidate and client expectations.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

Bachelor’s degree or equivalent job experience

Some experience in writing business communications required

Skills, Knowledge, and Abilities:

Excellent written and verbal skills

Strong organizational skills

Time management and multi-tasking skills

Effective analytical and follow-through skills

Problem solving skills

Strong attention to detail

Proficient with Microsoft Office Products, including Word and Excel

RESPONSIBILITIES

Test Administration

Provide support for test administration activities across various Pearson departments, business units, and modes of testing. This includes shipping specialized equipment and materials to test centers; tracking the return of materials and results to the office; facilitating training/oversight of tests that contain an interview component. .

Generate and review reports to identify test administration-related trends and take necessary steps to address/resolve areas of concern

Assist with specialized test administrations

Create and monitor specialized plans for custom-test delivery – including world languages.

Other duties as assigned

Alternative Testing Arrangements

Work with various VUE and ES internal teams to research and resolve candidate issues or test event irregularities

Support test related fulfillment needs - preparing, posting and/or shipping materials to test sites; - includes tracking receipt and return of those materials and results.

Provide customer support as needed

Other duties as assigned

WORK ENVIRONMENT AND CONDITIONS

A remote work environment must be private and distraction free. High Speed Internet required and provided by the individual.

Travel requirements: Hybrid position; must have reliable transportation

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is $18 per hour.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 18796