Leominster Credit Union High School Branch Supervisor in Holden, Massachusetts

Job Descriptions:

This is an excellent opportunity for someone with a financial or banking background and a passion for working with today's youth in a classroom setting! The High School Branch Supervisor oversees the ongoing activities of the high school branch. This includes organizing the high school student’s teller training, facilitating the banking program curriculum and promoting financial education in the school. The High School Branch Supervisor administers the daily operations of the branch and provides optimal delivery of member service in conformance with established Credit Union policies and procedures and the high school’s policies and procedures. This is a full time (40 hours per week), year round position.

Primary Responsibilities:

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union.

  • Trains students on the responsibilities of the teller role which includes, but is not limited to, proper processing of all teller transactions, assisting members with account and product questions, referring members for new accounts and services, delivering exceptional member service, demonstrating understanding and adherence to all credit union operations and security, possessing strong product knowledge and professionalism.

  • Organizes and facilitates curriculum for students enrolled in the high school banking program. Conducts an annual review of the curriculum with other High School Branch Supervisors.

  • Administers exams and prepares grades to be communicated to school administration in a timely manner.

  • Maintains security of the high school branch in compliance with school codes pertaining to fire drills, lock downs, and bomb threats. Opens and closes the branch in accordance with all security guidelines.

  • Orders cash for the branch within acceptable limits and arranges for transport of funds, as necessary.

  • Conducts and supervises audits of all branch cash drawers. Remains in compliance with Teller Balancing Policy and ensures balancing procedures are followed.

  • Responsible for the settlement, cash ordering, balancing and servicing of the ATM and bill breaker machine.

  • Proactively represents the credit union through participation in various after school functions and community activities. Actively develops new business and promotes the credit union services within the school and community.

  • Represents the credit union to members in a courteous and professional manner. Provides prompt, efficient and accurate service to members at all times. Builds and maintains quality relationships by identifying and understanding the financial needs of each member.

  • Demonstrates strong knowledge of the credit union’s products and services. Proactively participates in the referral process by identifying opportunities to expand member relationships as a result of referring members to the appropriate products and services.

  • Completes all member requests including routine bank transactions (deposits, withdrawals, check cashing, loan payments, etc.), account openings, loan applications and servicing requests.

  • Recommends appropriate solutions to meet member needs and provides excellent member service. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific member needs such as wealth management, IRAs, real estate and commercial lending, etc.

  • Attends ongoing MSR, sales, and product knowledge training to ensure the high school branch functions as a full service branch.

  • Ensures proper and routine maintenance of the branch, equipment and services, updates signage and marketing materials, as needed.

  • Recommends candidates for the summer internship program.

  • Adheres to all LCU policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required.

Secondary Responsibility:

  • Floats throughout the branch network as necessary during school vacations and closures.

  • Performs related supervisory and member service functions as may be necessary to ensure the ongoing effectiveness of the high school branch operations.

Supervisory Responsibility:

Supervises all students in the high school branch.

Required Experience:

High school diploma or equivalent. At least two years of teller and/or member service experience. Proven leadership and coaching skills. Excellent member service delivery along with strong organizational, communication and interpersonal skills. Proven ability to build relationships with customers and work as part of a team. Ability to utilize various types of office equipment, including computer terminal. Ability to travel within LCU’s branch network.

Leominster Credit Union is an Equal Opportunity Employer: Minority/Female/Disability/Veteran.

Keyword: Banking, Holden, Supervisor, teller

From: Leominster Credit Union