Job Information
Lawrence General Hospital Medical Interpreter in Lawrence, Massachusetts
As the Medical Interpreter, you will r elay medical information between speakers (including patients, staff and visitors) of two different languages in compliance with all office and hospital policies and procedures. Understands and abides by all published Standards of Practice and Code of Ethics for Medical Interpreters. Understands a variety of regional accents and linguistic styles and registers.
Explains hospital resources, office protocols , and limitations to staff and patients; serves as a cultural and linguistic resource to both patients and providers in an effort to contribute to successful outcomes.
Arranges interpretation for other languages, including American Sign Language, through free-lance interpreters or independent agencies.
Provides written translations, as required, during patient encounters, such as filling out forms, medical instructions, and medication schedules.
Supports the office operations by answering the phone, taking requests, calling patients to confirm or set up appointments, documenting encounters on the interpreter tracking system, and providing monthly encounter statistics. Provides general troubleshooting, filing and photocopying.
Understands language as an expression of culture and recognizes the underlying assumptions of each party about medicine, the encounter, the illness; uses this understanding empowering patient and provider to better understand each other.
Encourages and fosters direct communication between provider and patient; maintains professional distance and integrity.
Required:
High School Diploma or equivalent and proof of medical interpreter training (minimum 40 hours)
National Board Certification for Medical Interpreters
1 year of experience in a healthcare setting as a medical interpreter, with strong medical vocabulary (including vocabulary of medical specialties).
Fluent in English and one or more foreign languages, both oral and written.
Ability to accurately work in consecutive mode and sight translate as needed into and from working language(s).
Customer service skills with a positive approach
Ability to work with a diversity of cultural and/or socio-economic backgrounds
Knowledge of cultural background of patients to be served
Additional Information
Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley and southern New Hampshire regions with patient-centered, compassionate, and quality healthcare for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve. We offer competitive pay, a robust benefit package, generous paid time off and free parking! We are an Equal Opportunity Employer committed to hiring a diverse workforce.
In 2022, Healthgrades ranked LGH in the top 5 percent of hospitals in the country, and was awarded the top spot on Forbes’ annual list of America’s Best-In-State Employers 2020!