Kronos Services Learning Specialist in Lowell, Massachusetts
Services Learning Specialist
Lowell - Massachusetts - USA, Remote - None - None
Professional Services and Consulting
The Global Services Engineering team is a team of professionals committed to innovation, development, and training of our Professional Services teams across the globe.
As Kronos transforms into a world-class SaaS organization, the Learning team is at the forefront of ensuring our Professional Services resources are delivering the best experience for our customers.
A role for a do-er, a quick study, a person who loves innovation, the role of the Services Learning Specialist provides an opportunity to be involved with groundbreaking training and development programs, centered around developing consulting skills to deliver valuable customer outcomes.
•Share your passion around an incredible customer experience, from beginning to end, throughout the development and delivery of training.
•Partner within Service Engineering to integrate consulting skills and development with changes in and improvements to technology and methodology.
•Utilize broad and deep knowledge of the Kronos solution to share recommended practices and approaches, with the purpose of creating raving fans within our customer base.
•Deliver certain classes live in person with engaging style and consultative experience, using stories, context and coaching techniques for an interactive experience.
•Innovate social learning opportunities and drive awareness for collaboration and networking capabilities where resources can share, learn and develop their skills in a collaborative model.
•Participate and sometimes lead targeted cross-functional efforts and platforms to cultivate innovation in deliverables and practice.
•Develop cross-functional relationships that allow you to establish and manage education plans to proactively implement anticipated changes.
•Work alongside Instructional Designers to create learning content; develop computer-based and instructor-led courses with a focus on experiential learning.
•Leverage personal and professional experience to bring new opportunities for content and resource development.
•Create, support, and validate standards for learning & development around consultative solution approaches and delivery of successful customer outcomes.
•Bachelor’s degree or equivalent is required. Master’s degree or other formal education in Learning, Instructional Design, Organization Behavior, or Organization Development is preferred.
•Two to five years’ experience delivering organizational training is required, consulting training preferred.
•Multiple years’ experience consulting to business is required.
•Kronos product knowledge of Timekeeping is highly preferred.
•Excellent customer-facing consultation and communication skills are a must, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations, and deliver great customer care. Adept at consultative interviewing and information gathering.
•Excellent training skills, including dynamic and professional communication and presentation capabilities, both virtual and in person.
•Experience designing multimedia-based training or other visual design capability is a plus.
•Strong business acumen across multiple industries.
•Understanding of the Human Capital Management Industry preferred.
•Ability to build and effectively collaborate with a network of subject matter experts.
•Social learning experience is a plus.
•SaaS implementation experience required.
•The candidate must be flexible and have the ability to work in teams or alone, influence changes, manage multiple projects, demonstrate high attention to detail, and meet tight deadlines.
•In-depth working knowledge of Microsoft Word and PowerPoint are required.
•Experience with Articulate Studio/360, Adobe Connect, TechSmith Camtasia, Cornerstone On Demand and virtual learning environments is highly preferred.
•Innovative and creative, adaptive and quick to learn.
•Ability to travel approximately 25%, with international travel capabilities.
You’re empowered when you’re a Kronite.
Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired
Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.