Massachusetts Education Jobs

Desktop Support Technician

Lynn, Massachusetts

Onsite

Contract

$25.58/hr - $29/hr

Our client is looking for a Desktop Support Technician for a 3-month contract in Lynn, MA 01910.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months Required Skills & Experience

• 3 years of related desktop and/or deskside support experience

• Solid experience and understanding of Network support / Terminating cables and jacks / Printer moves and setup

• Excellent customer service skills

• Experience working in enterprise environment.

• A+ Certification is a plus

What You Will Be Doing

• Network cabling support, termination of cables and network jacks, running cable as requested by onsite management.

• Smart-hands printer configuration and moves with configuration of IPs and VLANs.

• Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.

• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.

• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.

• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.

• Assist Site Leader in the execution of established processes and escalations.

• Ability to handle multiple projects.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Kenny Edgerton

Specialization: Technical Engineering / Design / Support Technical Support