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Sunovion Associate Director, Medical Information, Technology and Operations in Marlborough, Massachusetts

Sunovion Pharmaceuticals is looking for an Associate Director, Medical Information Technology and Operations to join our Medical Information Team in Marlborough, MA.

The Associate Director of Medical Information Technology and Operations will support Medical Information and Medical Affairs Systems for both the US and Canada and contribute to related Global Medical Information and Global Medical Affairs initiatives.

Essential Functions:

  • Understand, support and perform overall management and administrative responsibilities of Veeva Vault (content management system for medical review), IRMS, Microsoft office suite, team rooms, and other content management systems (i.e. user access maintenance, report generation, overall auditing) through technical expertise, managing new users, upgrading workflows for all review committees, identifying enhancements that can improve process efficiencies, and maintaining compliant solutions. Create and conduct live on-boarding training for external and internal individuals to Veeva Vault MedComms and IRMS platform.

  • Support the development, implementation, execution, and oversight of Medical Information digital services and innovative digital projects.

  • Serve as the subject matter expert

  • Participate in cross-functional planning and implementation of Medical Information deliverables, including implementation, and tracking of metrics and KPIs.

  • Collaborate with the vendor responsible for the omni-channel Medical Information approach.

  • Oversee of Medical Information Digital initiatives including text and voice chatbot.

  • Manage the Sunovion medical websites (sunovionmedical.com, the Pub, teamrooms) for content, access, and upgrades/ enhancements to ensure updates and all technical maintenance updates are managed.

  • Continuously seek improvements within systems to ease end user experience (i.e. launch new workflows, close system gaps, streamline processes).

  • Develop and implement innovations in dissemination of scientific information, including quality control mechanisms, supportive systems/databases, efficient inquiry handling workstreams and other processes.

  • Work as key member of the Medical Information Center of Excellence focused on operational efficiencies, innovation, and digital enhancements.

  • Ensure our medical information platforms and content are reliable, compliant, and scalable to support current and pipeline products.

  • Manage MSRC.

  • Ensure Sunovion adequately complies with the FDA requirements and Sunovion policies regarding the dissemination of medical, scientific, and health economics and outcomes research (HEOR) information to healthc

  • are professionals, both proactively and reactively.

  • Identify if the material is appropriate for MSRC review and upload material to Veeva Vault MedComms for review.

  • Upload any offline discussions into Veeva Vault as a reference supporting material to ensure proper documentation of verdicts rendered by reviewers.

  • Communicate monthly MSRC/MedComms updates and metrics to Medical Affairs team.

  • Schedule and facilitate MSRC face-to-face meetings when requested by reviewer or sponsors.

  • Continuously seek MSRC process/workflow improvement (i.e. Multi-Document Workflow)

  • Develop and execute project plans that ensure pre- and post-product launch preparedness for medical information content.

  • Execute ad-hoc projects that require additional technical support:

  • Create or amend needed SOPs and WI for applications and workflows to ensure synchrony across MI/MA system users.

  • Work as the key liaison collaborating with PhactMI.

  • Proficient in running metrics/reports.

Minimum Education, Experience, Knowledge and Skills Required:

  • Bachelor's degree

  • 5+ years Medical Information or Medical Affairs or equivalent pharmaceutical industry experience is preferred.

  • Experience with technology innovations, “tech savvy” individual preferred.

  • Excellent oral and written communication skills.

  • Customer service skills.

  • Advanced organizational, time management, and planning skills.

  • Technical expertise with content management systems (Veeva Vault) and customer relationship management systems (IRMS, Salesforce)

  • Highly self-motivated and able to handle multiple-tasks in a timely fashion.

  • Ability to interact with a wide range of functional areas within the organization, maintain a solution-oriented mentality, develop partnerships and alignment among multiple internal stakeholders.

  • Ability to be bold and innovative in thinking and yet pragmatic and efficient in approach.

  • The role requires experience with commercial organizations, legal, medical and regulatory needs as well as internal pharmaceutical and biotechnology business processes and program/project management familiarity.

  • This candidate will have knowledge regarding AI technologies in a patient centric environment.

#LI-SC1

Health and Safety: To maintain the health and safety of our employees, patients, and affiliates, as well as comply with the vaccination requirements of our partners, employees are required to be vaccinated against COVID -19. Candidates hired must provide proof of vaccination against COVID-19 within 5 days post hire as a condition of employment. In accordance with Equal Employment Opportunity laws, exemptions for religious and medical reasons will be considered.

Confidential Data : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.

Compliance :Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sunovion are carried out with the "best" industry practices and the highest ethical standards.

Mental/Physical Requirements : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.

Sunovion Pharmaceuticals Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action employer

Sunovion is committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

For more information about EEO and the Law, please visit the following pages:

Equal Employment Opportunity is THE LAW (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEO is the Law Poster Supplement

Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Lead the way to a healthier world by putting patients at the center of everything we do

We are focused on developing innovative therapies and transforming the lives of people with serious medical conditions. We are creating innovative psychiatric, neurological and respiratory therapies that help transform people's lives, while at the same time we are playing an increasingly active role in the future of global health.

Sunovion Pharmaceuticals Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action employer. Sunovion is committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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