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TJX Sr Store Ops & Tech Training Specialist in Marlborough, Massachusetts

Sr Store Ops & Tech Training Specialist

Brand: Marshalls


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Store Operations

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

TheSenior Operational and Technical Training Specialistwill focus on developing operational training strategies for all levels of Field/Store Management and Associates. They will partner with T.J. Maxx and Marshalls Field, Home Office and external resources and be responsible for quality and consistency across the organization, ensuring business priorities are being met. The Senior Operational and Technical Training Specialist will act as the project lead for a diverse project portfolio engaging internal and external resources as needed to support training project goals and timelines.


  • Partner with stakeholders including but not limited to; Field Management, Human Resources, Store Systems and Loss Prevention to assess and identify needs/effectiveness of all field operational and technical training programs.

  • Support evolving operational and technical business needs through disciplined project management and the creation of realistic and effective project plans to ensure programs are delivered in a timely and consistent manner.

  • Support other departments with their initiatives by analyzing their content and training needs, and figuring out what training materials may be needed, e.g., procedures, Instructor Led Training (ILT), eLearning courses, posters, etc.

  • Partner with subject matter authorities to build training materials, facilitate meetings, and prepare for implementation. Capture feedback and evaluate training materials for efficiency and impact on business results. Provide follow-up support as needed.

  • Identify training or communication opportunities based on Store Operations’ reporting and requests. Use ADDIE model to analyze, design, develop, implement and evaluate operational and technical materials (procedures, ILT, memos, eLearning courses, posters, etc.)

  • Prepare and build visuals presentations for Senior Leadership to convey key objectives in a streamline and simplified manner

  • Special projects as assigned


  • At least 3 years Instructional design and technical writing experience; crafting eLearning courses and training materials. Store Operations experience strongly preferred

  • Utilize analytics to assess the effectiveness of training programs; enhancing programs to support continuous learning

  • Experience creating Full- Lifecycle Training programs a plus. Rollout through adoption.

  • Proficient in visual design; Microsoft PowerPoint, Articulate Storyline and Adobe InDesign

  • Strong project management skills; self-director who can manage timelines and set priorities

  • Ability to work in a fast-paced and flexible environment with changing priorities

  • Bachelor’s Degree or equivalent work experience

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

COVID-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Posting Notes: Marlborough || MA