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Amazon Academy Trainer, Transportation in Milford, Massachusetts


At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Transportation Operations Management (TOM) team is looking for Academy Trainers who are passionate about training and developing a growing network of Transportation Associates (TA). As an Academy Trainer, you are responsible for facilitating and executing the instructor-led onboarding experience through TOM’s Nodal Onboarding Academy (NOA) - a program with strategic significance and high exposure. The NOA provides a consistent, reliable, onboarding and learning experience for TAs using a nodal approach; training associates within close proximity using a centralized location and trainer population. You will facilitate courses on various topics to include but not limited to safety, yard, driving, and operations-based content using a mix of technologies and media platforms. As an Academy Trainer, your main mission is to efficiently onboard and comprehensively develop TAs to be successful in their new role upon Day One from graduation.

Key job responsibilities

Up to 50% travel; including but not limited to out of state travel and up to 6 weeks at a time.

• Organize and deliver the instructor-led onboarding experience for Transportation Associates.

• End-to-end ownership of procurement of Academy supplies: purchasing supplies, tracking shipping of supplies, keeping inventory of supplies, and securing supplies at Academy sites.

• End-to-end ownership of Academy logistics: room configuration and setup, associate permissions, coordination with recruitment and Day One communication, labor tracking, and ownership of non-classroom NOA training exercises (Hostler, in-yard on-the-job training, defensive driving training)

• Create an engaging learner experience using various training strategies and adult learning methodologies as measured through associate feedback and post-training surveys.

• Facilitate a formalized Train-the-Trainer program when developing and onboarding new trainers.

• Measure, assess, and document trainee performance, attendance, and competency levels throughout the NOA experience through formalized mechanisms.

• Escalate performance management needs identified during the NOA experience.

• Actively pursue continuous improvement through proactive identification of content, process, and efficiency gaps.

• Collaborate with peer Academy Trainers to coordinate tasks and perform quality audits.

• Demonstrate learn and be curious when presented new and/or modified content, technology, and standard work expectations.

• Maintain professionalism and demonstrate the standards outlined in the code of conduct while maintaining a positive attitude.

• Exceptional communication skills: must be a poised, confident and engaging presenter/instructor

• Strong ability to engage with others

Basic Qualifications

• High school or equivalent diploma

• A valid Class A Commercial Driver’s License (CDL) and eligibility to drive in accordance with DOT requirements

• Must hold a valid and active USA state driver's license

• Previous yard driver/yard hostler experience at Amazon or equivalent driver experience

• 1+ years verifiable CDL driving experience in the last 10 years

• 1 + years of experience working with computers and Microsoft Office (including outlook, Word, and Excel)

• Must be able to work 40 hours/week and overtime as required

• Must be able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

• Must be able to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

• Must be at least 21 years of age

Preferred Qualifications

• Bachelor’s Degree or 2+ years Amazon experience

• Interest in long-term career development through assignments in multiple FCs across the nation

• 2+ years CDL driver training experience

• 6+ months of Peer Driver Trainer (PDT) experience

• Direct management/supervision experience of CDL drivers/employees

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit