Massachusetts Education Jobs

FM Approvals is an international leader in third-party testing and certification services. We test property loss prevention products and services—for use in commercial and industrial facilities—to verify they meet rigorous loss prevention standards of quality, technical integrity and performance. How? By employing a worldwide certification process that’s backed by scientific research and testing, and over a century of experience.

The FM APPROVED mark is recognized and respected worldwide. Our certification instills confidence and commands respect in your marketplace.

Summary:

For Factory Mutual Research “Approved” Products, reviews and analyzes external auditor reports of the manufacturing facilities and procedures for quality control, conformance to Factory Mutual Research requirements, and/or compliance with the standards of jurisdictional authorities. Independently pursues corrective actions with customers to resolve deficiencies or, if beyond level of expertise, refers to proper engineering authority and follow-ups for successful resolution.

Schedule & Location:

This is a full-time office-based position in Norwood, MA. This position is 37.5 hours per week.

• Reviews and analyzes incoming Facilities and Procedures Audit (F&PA) reports completed quarterly or annually by external auditors to identify quality control deficiencies, nonconformance to Factory Mutual Research requirements, and/or non-compliance with the standards of jurisdictional authorities

• Compares the audit report to the original Approval Listing to identify discrepancies, or changes in the manufactured products testing criteria and assesses degree of severity

• Communicates deficiencies to customer with corrective action recommendation or, if beyond level of expertise, refers to proper engineering authority

• Researches and facilitates the resolution of customer inquiries or complaints regarding the audit process and/or recommendations made by the auditor

• Follow-ups and confirms that customers have remedied their facilities or manufacturing procedures adequately to comply with the various quality control standards

• Maintains all customer correspondence related to audit findings, recommendations, and corrective actions taken to meet standards

• Recommends process changes or enhancements to streamline procedures, improve customer service, increase staff efficiency, and reduce operating costs within the F&PA Section

• Performs a variety of administrative assignments as directed by the F&PA Unit Supervisor

Required Education:

• Associate’s degree in technology field (a combination of education and related work experience will be considered in lieu of a degree)

Required Work Experience:

• 2-5 years of administrative experience supporting a work group or manager

Highly Preferred Work Experience:

• Work experience within a mid to large sized company is preferred

• Testing and insurance work experience is preferred

Required Skills:

• Intermediate knowledge of Microsoft Office (Word and Excel in particular)

• Strong analytical and troubleshooting skills

• Strong interpersonal skills – customer interaction expected

• Excellent written and verbal communication skills

• Strong organizational skills and attention to details

• Ability to establish and/or maintain filing systems

• Capacity for multi-tasking

• Ability to handle confidential information and material

The hiring range for this position is $32.08-$46.12 per hour. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.