ATP Flight School Training Support Specialist - OWD Airport in Norwood, Massachusetts
ATP is the nation's largest flight school, providing students with the most efficient path to a successful airline pilot career. For over 35 years, ATP has been the leader in professional flight training and supplying pilots to regional and major airlines.
ATP's flight training enrollment is growing, and is seeking a Training Support Specialist for its Training Support Department. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student's access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Specialist local students through the Airline Career Pilot Program and provides an element of “customer service” support along the way.
Customer service-oriented work experience required
Aviation experience, specifically an understanding of FAA Certification, required
Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
Some college coursework preferred
Excellent organizational and time management skills required
Outstanding verbal and written communication skills required
Works in groups and one on one with students, proactively initiating contact while responding to student needs
Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings
Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service)
Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and checkride milestones are on-track
Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
Makes contingency plans for weather, maintenance, aircraft and instructor limitations
Has intimate knowledge of program outline
Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
Records and updates student tracking system to reflect student success
Conducts ATP Housing bi-weekly inspections
Reports to the Training Support Manager - Eastern Region and works with Training Center Flight Standards Instructors (Leads) to ensure safe, efficient, successful Training Center operations
ATP offers a comprehensive employee benefits program, including:
Starting pay commensurate with experience
$15,000 Employer Paid Life Insurance
Critical Illness and Accident Insurance
Short-Term and Long-Term Disability Insurance
401(k) Enrollment (100% Vested with no employer contributions)
8 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve and Christmas Day)
13 Paid Time Off Days per Year (PTO is earned on an accrual-basis)
- The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
ATP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.