Massachusetts Education Jobs

We are seeking a dedicated & detail-oriented Reservation Agent to join our team. The ideal candidate will be responsible for managing customer reservations, providing exceptional customer support, & ensuring a smooth booking experience. This role requires excellent communication skills, a customer-centric approach, & the ability to work effectively in a fast-paced environment. Responsibilities Handle incoming calls & inquiries regarding reservations & services offered. Assist customers in making, modifying, or canceling reservations. Provide accurate information about products, services, & pricing. Utilize computer systems to manage bookings & maintain up-to-date records. Analyze customer needs & recommend appropriate services or packages. Ensure high standards of phone etiquette while interacting with customers. Collaborate with team members to resolve any issues or concerns promptly. Maintain a professional demeanor while providing exceptional service. Skills Fluency in English is required. Previous experience in customer support is preferred. Excellent phone etiquette & communication skills. Proficient in using office software & reservation systems. Ability to analyze customer requests & provide tailored solutions. Strong organizational skills with attention to detail. Join our team as a Reservation Agent & contribute to creating memorable experiences for our customers! Benefits 401(k) matching Flexible schedule On-the-job training Paid time off