Massachusetts Education Jobs

The full Sales and Service Representative job description{target="_blank" rel="noopener noreferrer"} contains more information about this position. Pittsfield MA location Work schedule: Monday-Friday 845-515pm;40 hours-per week. at least 2 Saturdays per month 845:45am-1:15pm, when working a Saturday, can opt for a full or 1/2 day off during the M-F workweek. At times, business needs may require an earlier arrival and/or later departure. As Member Service Counselor - Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, provide registry services and ensure compliance and state regulations are met. The Member Service Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions. What you will do: Member Service: - Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise. - Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.). - In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards. - Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members. Sales: - Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. - Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI\'s while maintaining a positive member experience. - Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance. Daily Operations: - Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues. - Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols. Qualifications Education High School Diploma or GED Required Experience Customer Service with a focus in Sales Required and Licenses and Certifications Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required