Massachusetts Education Jobs

Position Summary Responsible for overseeing the daily operations of the CMVI team to ensure efficient workflow, accurate processing of Civil Motor Vehicle Infraction (CMVI) citations, and compliance with established rules, regulations, policies, and procedures. Key duties include monitoring workloads, addressing backlog issues, and adjusting resources to maintain timely and efficient task completion. The role involves applying payments to traffic citations, pre-screening and coding citations, and managing CMVI Hearing Requests and Hearing Filing Fee payments. Processes special handling payments, redirects payments as needed, and resolves payment issues to ensure accurate driving records. Additional responsibilities include verifying citation documents using Optical Character Recognition Software (OCR), ensuring daily batch validation within Kofax, and removing late or release fees as required. Provides support to subordinate staff by delegating tasks, conducting training, and monitoring performance. In the absence of the Supervisor, the CSR III assumes supervisory responsibilities to ensure continuity of operations. The role also involves maintaining positive employee relations by adhering to the Code of Conduct for the Commonwealth of Massachusetts and the National Association of Government Employees Unit A and Unit D Collective Bargaining Agreement. Duties and Responsibilities * * Evaluates daily workloads, identifies potential backlog issues, and adjusts resources as needed to ensure the timely and efficient processing of CMVI team tasks. Provides input on work plans and scheduling to optimize daily operations. Provides input on work plans and scheduling needs to ensure the daily operations are handled efficiently and effectively * Interprets, monitors, and implements rules, regulations, policies, and procedures to ensure compliance in daily activities. Ensures all team operations align with established guidelines. * Performs daily department close-out procedures and submits reports to the Bank. Reconciles and closes team cash drawers as needed, processes deposits, and completes all required paperwork accurately. * Provides guidance and support to subordinate staff, including delegating assignments, conducting training, and monitoring work performance to ensure quality and efficiency. Assumes supervisory responsibilities in the absence of the Supervisor, ensuring seamless operations and continuity. * Applies payments to Civil Motor Vehicle Infraction (CMVI) traffic citations on violator driving history records. Pre-screens, codes, and adds traffic citations and CMVI Hearing Requests to the automated motor vehicle violation file (ATLAS) in accordance with established procedures. * Applies CMVI Hearing Filing Fee payments to traffic citations flagged for hearing requests. Processes all categories of CMVI Hearing Fee payments requiring special handling. * Accepts and applies citation payments received via mail or customer calls. Researches and resolves payment issues escalated by MRB agents, Call Center, and Branch locations. Redirects hearing fee and citation payments as needed to maintain accurate records. * Conducts research to resolve discrepancies, resends hearing requests to courts, and processes rebates to customers as necessary. Ensures violators’ driving history records are complete and accurate. * Completes all tasks required for the removal of late and release fees to ensure the accuracy of violators’ driving history records. * Ensures daily batches are verified and validated by the CMVI team within Kofax. Communicates any timing or accuracy issues to the Supervisor promptly. * Reviews items in work queues to direct payments, process refunds, and correct discrepancies. Ensures violators’ driving history records are accurate and up to date. * Works on special projects and other work assignments as determined by the Director, Assistant Director and Supervisor by following verbal and written instructions. *Pre-Hire Process * Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position. *About MassDOT * The 4,000 employees ofMassachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers. MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions. *Minimum Entrance Requirements This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Current MassDOT employees should use their internal MassCareers account to apply. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position. Applicant must have at least (A) three years of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems. Substitutions: A Bachelor's or higher degree may be substituted for one (1) year of the required experience. Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position. SPECIAL REQUIREMENT: Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth. * For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us. * For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722. * For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Massachusetts Department of Transportation *Title: *Customer Service Representative III, RMV - Citation Payments Location: Massachusetts-Quincy - 25 Newport Ave Ext Requisition ID: 250002UZ