Job Information
North Shore Bank Part Time Personal Banker in Reading, Massachusetts
Job Description: Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers. Personal Banker Skills: - Active participation in individual, team, and Bank goals as set forth by branch manager. - Opens all types of accounts and assists customers with their existing relationships. - Performs account maintenance and processes requests. - Demonstrates and maintains knowledge of Bank?s products and services and uses this knowledge to offer solutions based on the customer?s needs. - Proactively promotes the Bank?s products and services within the branch, at off-site events, and in the community. - Maintains relationships and may initiate new ones by outbound telephone calling to existing and prospective customers. - Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours). - Remains current on market conditions regarding products, product updates, and new technologies through available resources. - May provide notary services for our customers. Teller Skills: -Superior Service Quality - Ensures excellence in customer service and always maintains service standards. - Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer?s relationship is retained. - Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensures the proper hand-off to the appropriate person to assist. - Recognizes opportunities to suggest/cross-sell other Bank services to customers. Operations: - Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, credit card advances. - Participation in individual, team, and Bank goals as set by the Branch Manager. - Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robber Required Amount of Experience: 1-2 years Required Skills: - High school diploma/GED required - Cash handling experience preferred - At least 2 years customer service experience - Computer skills required - Knowledge of Microsoft products a plus - Fluency in a second language is a plus Minimum age for this job: 17 Required Education: High School/GED Driver\'s License not required Background check required: Criminal Background Check, Credit Check