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P.F. Chang's Area Culinary Trainer in Remote, Massachusetts

Internal candidates are granted preference for this role

We are growing our culinary operations team and seeking certified culinary trainers to support our new and existing restaurants to provide a support role in training at new restaurant openings (including post-opening support), identify and develop future trainer talent, supports market in elevating training and operations in underperforming restaurants, and supports department projects and initiatives. We are seeking individuals who have a passion for training, have strong communication skills, and are highly adaptable.

In this position, you will travel for 1-4 weeks at a time and will travel both individually and with a team to open new locations or retrain Team Members at existing locations.

Duties & Responsibilities:

New Restaurant Openings

  • Ensures the highest level of training standards at all NROs

  • Supports the proper execution of all NRO processes, systems, standards, and calendar of events

  • Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate

  • Follows the Four-Step Training Process to ensure the delivery of effective training

  • Facilitates classroom training sessions and delivers training content using various modes of delivery

  • Performs on the job training to teach new Team Members the skills, knowledge and competencies needed to perform their job

  • Evaluates and provides constructive Team Member feedback to the Market Culinary Manager or Regional Culinary Manager

  • Provides relevant feedback on NRO Culinary training materials, processes, and experience to elevate and improve future NROs

  • On-site Lead support for Regional Culinary Manager for domestic and international Bistro new restaurant openings

Area Support

  • Supports previously opened restaurants as needed

  • Works on-site as part of extended NRO support team

  • Aids with the implementation of action plans

  • Identifies and develops future trainer talent

  • Serves as subject matter expert for training and operations

  • Helps support Regional Vice Presidents and Market Partners to elevate training and operations in underperforming locations

  • Assists and supports other department projects or company initiatives unrelated to NROs based on current training needs as determined by manager

Knowledge, Skills, & Abilities:

  • Must be 21 years of age or older

  • Minimum 6 months P.F. Chang’s Culinary experience

  • P.F. Chang’s Certified Trainer in a minimum of 1 station

  • Exudes a passion for training and developing others

  • Strong written communication, experience in proofreading, editing and writing with acute attention to detail

  • Skilled at adapting training approach to suit the needs of the learner and/or learning environment

  • Outstanding verbal communication and presentation skills

  • Recognizes and effectively solves problems

  • Exercises good judgment in decision making

  • Holds self-accountable for high personal standards of conduct and professionalism

  • Ability to deal with multiple tasks simultaneously

  • Works effectively under pressure and adapts quickly to shifts in priorities

  • Self-disciplined, highly motivated and able to work independently

  • Proficiency in Microsoft Word and Outlook required

Working Conditions:

  • Must be able to travel extensively , up to 90% of the time

  • Must be able to work for extended periods of times, beyond the normal 8-hour work day

  • Work is performed in a restaurant setting or remote workstation

  • While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, and effectively communicate with team members and guests

  • S/he must be able to effectively communicate with all levels of employees, management, guests, and vendors.

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