Neighborhood Health Plan (NHP) Training Manager in Somerville, Massachusetts
It’s an exciting time to be at Neighborhood Health Plan (NHP), one of the fastest growing commercial health plans in the state. Located in Somerville’s Assembly Row, our state-of-the-art building and flexible work options create a highly collaborative atmosphere. At NHP, you’ll find daily opportunities to apply your talents and contribute to our mission of ensuring equitable, affordable health care to the diverse communities we serve. NHP is a proud member of Partners HealthCare, ranked 49 out of 500 on Forbes’ 2017 America’s Best Employers List.
Summary of Position: The Manager of Learning and Development leads and develops a centralized learning and development team in a federated model, consistently leveraging learning and development best practices. The team is responsible for evaluating needs, designing, developing and delivering workplace education for NHP staff based on agreed upon priorities. The Manager of Learning and Development will assess the needs throughout NHP and prioritize the work for the Learning and Development team. The Manager will be responsible for the leadership of the team and the design and delivery of learning and development programs.
Essential Functions: • Manage a centralized training and education function in a federated model focusing on improving and maintaining learning and development related to onboarding, roles and responsibilities training, role progression training, and documentation and knowledge management. • Develop and implement a centralized documentation repository. • Assess and streamline the training and documentation request and prioritization process. • Design and implement department-specific onboarding processes for designated departments. • Develop a partnership with Talent Acquisition team to plan for onboarding frequency and large group hires • Design training programs that meet the needs of the various departments, applying different training methods and techniques as appropriate including both classroom training and online e-learning programs. • Design and deliver training to employees across NHP that support new skills, products, software, changes in processes employing adult learning and instructional design principles and appropriate use of a variety of training methods. • Work closely with business leaders to understand the end-user roles and processes, along with their training needs. • Perform needs analysis to identify training needs and ensure training meets the needs of the business. • Research, develop and maintain all training materials and documentation for all training programs, such as training materials, handouts, quick-tips sheets, facilitator and participant guides, training reports and related correspondence. • Effectively assess the impact of training programs based on the four levels of evaluation. • Make recommendations that may result in improved quality, productivity, communication and technological advancement across NHP. • Conduct train-the-trainer sessions for subject matter experts as needed. • Maintain an excellent and collaborative working relationship with NHP and department leadership while maintaining strict confidentially where appropriate. • Communicate complex concepts clearly, both verbally and in writing with consideration of all learning styles and at all end user levels. • Anticipate and meet, or exceed, internal and/or external customer expectations and requirements; establish and maintain effective relationships with customers and gains their trust and respect. • Conduct performance appraisals for all staff, and provide ongoing feedback, coaching, and mentoring. • Integrate the company’s rewards and recognition program into L&D activities and strategies, ensuring managers and employees know how to recognize colleagues. • Participate and volunteer team members to aid in the planning, delivery, and lessons learned with company events. • Support HR Business Partner team with implementing strategic initiatives and programs. • Manage Learning Management Systems (LMS) hierarchy, strategy, and curriculum.
Management Responsibilities: • Hires, participates in and/or recommends development measures and disciplinary actions, manages and evaluates performance, and supervises the work of all direct reports following established organizational policies, procedures, and practices. • Motivates and encourages staff; leads through change and adversity. Makes decisions as needed and builds consensus as appropriate. Communicates and cascades information to employees in a timely manner and actively participates in the success of cross-organizational programs and initiatives. • Sets clear goals and objectives, and uses metrics to measure performance and hold staff accountable. Provides coaching to improve performance and holds regular development discussions with direct reports. Recognizes staff for their contributions.
Basic Requirements: • Bachelor’s Degree in Education, Instructional Design, or Technical Writing preferred, or 5-7 years of direct training experience. • Minimum of 5 years training, instructional design, delivery, and documentation experience • Has demonstrated classroom training and instructional design skills. • Previous experience in evaluating the effectiveness of training programs. • Previous experience in developing online, e-learning programs. • Strong leadership abilities as well as excellent interpersonal and communication skills. • Must have strong writing and editing skills. • Excellent facilitation and presentation skills with the ability to deliver to all levels of people and learning styles. • Previous healthcare or health plan operations experience • Experience with both Medicaid and Medicare training a plus. • Proficiency in Microsoft office products (Word, PowerPoint and Excel). • Knowledge of LMS systems, SharePoint, Articulate or other e-learning services, and digital design experience. • Ability to successfully work in a team environment. • Ability to handle confidential information discreetly. • Ability to analyze, and ensure comprehension of, subject matter used in training programs. • Strong customer focus, detail oriented. • Demonstrates NHP Core Values of Service Excellence, Quality Care, Diversity, Responsibility and Relationships. • Exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback. • Accountable for delivering high quality work. • Pre-employment background check • CORI background check, if applicable • Creative thinker and problem solver, fast learner, takes initiative, highly motivated, solid project management skills.
Preferred Qualifications: • Previous healthcare or health plan experience preferred • Previous experience in the development and evaluation of training programs preferred. • Understanding operational policies and practices desired.
Independent Action: • Works with minimal supervision, conferring with manager on unusual matters or matters that are out of scope • Directs the day-to-day activities within scope of the department • Able to make sound decisions independently
Organization: *Neighborhood Health Plan (NHP)
Title: Training Manager
Location: MA-Somerville-NHP - Assembly Row
Requisition ID: 3069552