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South Shore Bank Learning and Development Specialist in South Weymouth, Massachusetts

Join the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with medical, dental, vision, flexible spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance and many other benefits.

We are seeking an individual who is energetic and excited about developing the employees of South Shore Bank. The right candidate will be inspired and focused on continually updating our internal training programs. This individual will thrive in a changing environment and be able to pivot when necessary. They will be empathetic, approachable, and respectful. If you are interested in Human Resources, organizational development, or change management, and are ready to inspire employees and their engagement, this is the position for you!

Under the direction of the Director of Human Resources, People and Culture you will assess, plan, organize, and deliver training activities for the Bank from both a customer service and a sales perspective. Monitoring these activities as well as functioning as a general resource to every area of the Bank for required and/or requested training. Help ensure an exceptional client experience in all areas through education, skill building, empowerment, and employee engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide new hire orientation training

  • Leads all training initiatives to support the strategic goals of the Bank. Develop and execute programs for new hires and continuing education for existing employees.

  • Assess the ongoing product knowledge, policy and procedures, compliance, customer service and cross-selling training needs of the Bank.

  • Recommend internal and external training courses to enhance and grow our employees’ job knowledge and general banking knowledge; recommend and assign professional skills online courses as warranted.

  • Develop new internal training programs and/or make improvements to existing training programs by working with subject matter experts within and outside the Bank.

  • Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials.

  • Review quality of training programs effectiveness annually for revisions.

  • Assess, coordinate, determine appropriate resources and assist all training programs that cross department lines.

  • Work closely with the Compliance Officer to ensure all compliance training is assigned and properly monitored. Stay abreast of new rules or regulations.

  • Develop the Retail Trainer on effective techniques for training, such as employee/management development, and adaptations to changes in policies, procedures, and technologies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 3 years of experience in training – Bank training preferred, but not required.

  • Strong verbal and written communication skills; strong managerial, interpersonal, critical-thinking, and decision-making skills; detail oriented and able to execute initiatives quickly and accurately.

  • Strong presentation skills with an excellent ability to engage the class.

OTHER SKILLS

Maintain a solid understanding of Cleartouch (preferred, but not required) and Microsoft Office products such as MS Excel and MS Word.

EDUCATION AND EXPERIENCE

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

South Shore Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ID: 2022-2032

External Company URL: www.southshorebank.com

Street: 51 Columbian Street

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