Baystate Health Clin Supv Amb Practices (RN) in Southwick, Massachusetts

Clin Supv Amb Practices (RN)

Job ID



Southwick, Massachusetts

Full/Part Time




Org Marketing Statement

Baystate Noble Hospital is a 97-bed acute care community hospital providing a broad range of services to the Greater Westfield community. We offer direct access to world-class technology, diagnostics, and specialists as a proud member of Baystate Health. Together, we passionately work to ensure that our patients have access to exceptional health care, close to home. An ideal combination of “high tech” and “high touch,” a staff of highly trained and compassionate nurses and medical support personnel complements an outstanding medical staff.


Managing the clinical practice environment from a "Patient First" perspective, the Clinical Supervisor effectively administers applicable policies and procedures, ensures that practice operations are in compliance with required standards and utilizes available resources within budgetary constraints. The incumbent handles a broad range of day-to-day operational activities, including supervision of clinical staff, actively participates in quality and service improvement, serves on departmental and interdepartmental committees and keeps practice management apprised of the practice's clinical issues and concerns.

Reporting to the Practice Manager, the Clinical Supervisor serves as the nursing expert for the assigned site(s). The incumbent identifies and implements educational and developmental opportunities for staff, convenes nursing meetings/huddles, develops nursing policies and procedures, oversees clinical staffing and schedules, and provides guidance to management on nursing issues and concerns. This role serves as member of the site leadership

The Clinical Supervisor is responsible for interpreting and applying BH personnel policies and procedures. The incumbent demonstrates leadership skills which foster a collaborative, team-based environment and coordinates all issues related to personnel management and staff development including hiring, training, performance management and evaluations for clinical staff including MAs, LPNs and RNs.

Develops and maintains clinical operations policies and procedures to ensure quality patient care and service. Introduces strategies, tactics and training to improve the patient experience.

Participates in the recruitment an retention of a qualified, high functioning, clinical workforce focused on "putting patients first." Evaluates clinical staff and offers coaching,guidance and development opportunities to assist staff in functioning at the top end of their job descriptions. In collaboration with the manager,conducts and implements performance management activities. Participates and assists in Seeks to heighten staff engagement.

Serves as the nursing expert for the assigned site(s). Identifies and implements educational and developmental opportunities for staff, convenes nursing meetings/huddles, develops outpatient nursing policies and procedures, oversees clinical staffing and schedules, and provides guidance to management on nursing issues and concerns. Leads the development of nursing workflows that improve efficiency and patient-centered care.

Serves as a regular member of the site-based leadership team. Attends regular management meetings, provides input on departmental strategy and issues, and works to attain departmental goals.

Provides ongoing leadership in the areas of quality and service improvement, access and patient satisfaction. Takes action to help ensure attainment of BMP standards for access, patient satisfaction and quality and metrics.

Partners effectively with the Practice Manager, Medical Director, Division Chiefs and other practice leaders to ensure attainment of annual goals and objectives.

Observes all health and safety requirements. Ensures compliance with Joint Commission requirements and other regulatory standards, laws and regulations applicable to ambulatory settings.

Takes a leadership role with respect to site-specific initiatives such as attainment of NCQA Patient Centered Medical Home recognition or other BMP or departmental initiatives.

May represent the site(s) on departmental, BMP or BH committees, work groups or task forces.



Associate’s Degree in Nursing – Prefer Bachelor’s Degree

5 years of nursing experience and attainment of level III ambulatory nurse or external hire with 5 years of nursing experience and demonstrated skills of level III as evaluated by hiring manager and/or clinical staff.

Excellent verbal, written communication and interpersonal skills .Ability to work in partnership with physicians and other clinicians. Good analytical skills. Comfortable working with data and metrics. Familiarity with Microsoft Office.

RN MA Liscense

CPR Required

Ambulatory Nursing - Preferred

Other Information

Hours/Schedule: Full-time 40 hours

Equal Employment Opportunity

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.